Kyriad Caen Sud - Ifs

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The location of this house is really good. Close to highways and easy to access the city center by car... This was our first stay in a Kyriad and had high expectations. Those were not met. It seems we were unlucky to get an "old" room with poor standard, more than well used including an old leaning sacky bed.

This is a difficult one as in general it wasn't bad but not good enough to go back. We missed the reception time by 15 minutes and had to use the box on the wall. there was a group of young people outside smoking and looking what I was doing. so was a little concerning. we went to bed worrying about the car. bed was comfy and the room was clean. we went up to the room and the corridor light wasn't working. room stuffy so you had to have the window open and all you heard was the young people! Breakfast was OK and the staff around at that time were nice. area not nice. if you need a night to break your journey OK but not a place to stay longer.

Very convenient and close to ring road for travelling around.Supermarkets and eateries close by.Very good hot and cold breakfast,clean room,decent shower etc.Only negative was that attached restaurant was closed for refurb.which was unexpected and very annoying.

It’s okay for the price. The room is small, everything a bit outdated and the location not too great. We did have a pleasant stay, but didn’t stay in the hotel much and only for 2 nights. Price is very good for what you get.

Hotel was OK, but needs work to bring it up to date. Shabby and worn is best way to describe it. No lift. Dark in parts and dreary. Carpets unclean and unhygienic, need to be changed to wooden floors. Grouting on bathroom tiles needs replacing and shower old and doors need deep clean or replacing. Decor old and dull, with many holes the the walls. However, beds were clean and comfortable. Tea and coffee making facilities provided. Reception friendly and helpful.

The hotel is a little tired and in desperate need of refurbishment. In saying that, it was practical although I found the automated key card system annoying and the digital entry system baffling as it took ages before I worked out the system. All these grate when you have been travelling for a long time, tired and in need of your bed. Sadly it doesn't improve the service aspect of your stay.

On arrival I was not told that there was not restaurant throughout the whole of the weekend. I had no car, and it is miles from Caen. I was told there is a McDonald and a Chinese restaurant over the road - it turned out that the Chinese restaurant was closed until 7 Aug (over a month after I had left!). If I had known that the restaurant was shut I would not have booked - I do not use UberEats (the answer I was told when I complained on leaving!) and my French is not good enough to book a taxi and try what I could find in Caen. On Monday I wanted a beer at 6pm and was told that the bar did not belong to the hotel so they could not sell me one until it opened at 7pm! Overall - the hotel was clean but not great - little / no availability of disinfectant cleaner for hands etc. Nothing at all in the room in terms of disinfectant. There was a kettle in the room - that did not fit in the sink so water spilled out when trying to fill it. There were no cups or coffee / tea - this was only available from the reception area - which I had to find for myself. When my colleague arrived late on Sunday he had to log himself in via key pad but had no access to the coffee / cups until the next morning! Why not leave a set in the room! The food in the restaurant was not good - over seasoned, poor quality, not hot and not clean crockery e.g. most breakfast cutlery was not clean from dishwasher or glasses. Overall very poor and we will not book here again.

Poor communication, not that clean and no restaurant at all at weekends! Was told there was a McDonalds and a Chinese restaurant opposite but found Chinese was shut for a month! No housekeeping over weekend either. Food was less than average although staff in restaurant were pleasant. A basic hotel. Won’t be staying here again.