Firstly, just to note that this was not my first choice of hotel. My online tour operator cancelled my first hotel option 8 weeks before departure, and then again 23 hours before departure. My original booking for my holiday was a 5* Adults Only hotel, I was notified 23 hours before departure that the hotel I was booked into had closed for the season, however the Kings Palace had availability. After looking forward to going to this resort, for almost a year, a resort I had not visited before I was so excited about my holiday. I arrived at the Kings Palace the outside and entrance were impressive. I was greeted well at reception and shown to my room. I had booked a side sea view room, but I could only see the sea if I really leant over the far corner of my balcony. My room looked directly across into to a hotel room in the hotel next door. My room was situated right next to the lift (3033) and on a night i was kept awake until the early hours by noisy guests who were coming back to their rooms and saying goodnight to eachother directly outside my room. I was woken up on my first morning to the sound of new flooring being laid in rooms a few doors down from my room. I saw a young man bringing packs of the flooring up to the rooms on a trolley. The noise was so bad that I took a few videos of it. I hadn't been informed that there was work being carried out at the hotel, so this really frustrated me. I asked reception at 4pm if the work was going to be going on much longer, amd I was told that it was finished that day. On my second day the noise was back, I contacted my online tour operator and they made contact with the hotel, who apparently denied I had approached them regarding the noise and also denied there was work going on in the hotel, luckily I had the videos to support my complaint. The rooms are not sound proofed, so you can hear when people have had a few too many drinks and start to talk loudly/argue. On the Saturday I was given a room change with a much nicer view (3214). For a time I was the only English guest and felt alienated. On one tried to communicate with me, and if I said good morning/evening the other guests (mainly German guests) would not respond. The atmosphere in the hotel seemed flat and no one seemed to smile. The food in this hotel was absolutely amazing. There was plenty of choice and there was something to suit every appetite. However, there was no where to just go and grab a quick snack when the restaurant was closed. However, there were a small selection of cakes available at the pool bar, but only between 3pm & 4pm. The smoking area is in the lounge area conservatory and Irish Pub conservatory. The smoke carries through back into both places and clings to the furniture and ultimately hangs in the air and onto your clothes. The waiting staff work very hard and they will do all they can to help. The hotel rooms are decorated as seen on the internet, however a bit of a closer inspection cou
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