Premier Inn Inverness West

Never again. Shower not properly cleaned. Looked for dinner around 5pm to be told I hadn't booked so would be after 7 before we could eat. Restaurant looked pretty empty. Returned at 10.40 and told bar was closed. Breakfast next day was the worst ever. Hot food was cold and inedible. Didn't bother going for breakfast on second day even though paid in advance. Was a fan of Premier Inns, but enough is enough. Won't be back.

Disappointing experience. Dirty room and shabby amenities. Zero Customer service. Rude staff in dining area. Mattress old and needs replacing. Air con noisy and gurgled. Hairs cooked into fried egg and food items not refreshed often enough.

Stayed here once before and it was fine - not so much now. Room wasn't properly cleaned, hairs in the shower..... bed sheets were thin and holed and bed looked like it had been made up very quickly, and without care. We were attending a match at Dingwall, and went to restaurant at around 5.00pm. Although it seemed virtually empty, we were told '"haven't booked" and first time available was 7 o'clock. No good for a 7.45 KO. We returned at 10.35pm and hoped for a couple of drinks, told the bar shut 10 minutes ago! Breakfast......... went down about 10 to miss the rush (lots of vans in car park suggested many workers were billeted there) hardly any food left, a few fried eggs in various stages of injury...... bacon looked good as did the single sausage I got to before my wife , but like everything else 'under the lights' was stone cold. Not even warm. Despite having paid in advance for breakfast on two mornings we didn't bother the next day. All in all (after a similarly disappointing stay in Premier Inn Elgin) I have decided 'never again'. Used to be my first choice for decent stay and adjacent eatery but these last two stays have been absolutely rank rotten. Avoid.

Room wasn't up to scratch and we had to move Rooms late at night due to Shower not working (no water in bath/shower) however the next Room was slightly better, this was very disappointing after enjoying many stays in Premier Inns over the years.

The room was clean and the bathroom. The bed had a very soft mattress and both of us had sore backs each morning. First time I have ever slept in a Premier Inn with a very soft mattress. The controller for the heating/Aircon wasn't easy to work and kept resetting to default setting meaning the room became very hot even though you had set your preferred temperature. This happened on a number of occasions during the night and made the room very uncomfortable. The corridors smelt of damp and there were large stains on the carpets in the corridors. Didn't smell clean. It would help that they mentioned that the Beefeater had been taken over by another company and they are still serving food.

The staff were the most unhelpful of all the Premier Inn’s that we have stayed in. The breakfast room was very disjointed with no direction from staff for help. Our room wasn’t cleaned even though we asked. When requested water was told they would bring it up to our room which never happened. The bathrooms in dining area were dirty and in desperate need of a makeover. The hotel appears quite dated and in need of a renovation. The only positive is the location and the area is relatively quiet.