Residence Inn Dallas DFW Airport South/Irving

I think this hotel needed some upgrades and maintenance. The AC in my room was out, it was cool enough at night that I didn't really complain but it was kinda musty and humid. The shower was a bit older too. Everyone was very friendly though. Nothing you can walk to from the hotel if you are stuck without a car.

I stayed for about 4 weeks during some aviation training, the facility was very clean and great service, all front-desk staff as Hilda and Audrey so gentle, all of them were very diligent and well service-oriented. The shuttle driver Adriana was awesome, we loved her, always sweet and smiley, she is the best, special thanks to her. Erick Colon the manager was a great guy too, just a little more focused as an "employee supporter" than a "customer supporter", it's ok to defend their employees but he must know that not always they are right or behaving properly, sometimes the guest is right too. Another disappointing event it's that he (Erick) told me that all phone calls inside US are no-charge and at the end I was charged with 16 dlls in my credit card (incidentals) due to 3 or 4 phone calls to local restaurants to make the reservation for the new-year-dinner, after I noticed the bank balance I called back to the hotel to ask about the incidentals charge and they told me that only local calls are free, so now I feel scammed because I asked him this specific subject that day, otherwise I'd use my mobile phone from which I can make any call for free. Housekeepers like Imara (if I remember well her name) and maintenance was great and helpful. All the breakfast girls was very kind and every morning they took care of me very well. The Gym and the pool was good, the washing machines were brand new and laundry area very clean and OK. There was a rude afro-american driver who start yelling at me, a very small private misunderstanding he converted it into a huge public problem and even he continued yelling and scolding at me in front of other people... it was completely unnecessary and uncomfortable.. at the end I was the one who had to apologize to him to avoid more trouble or "hurt feelings" to these guy, he turned all the situation to convert himself as the "victim", I was completely bewildered, so now, I see that as a guest we have to treat very carefully to these fragile employes and not the other way... beautiful! But anyway, I would choose this hotel again for a long stay and I really recommend it to anyone, perhaps the best Residence Inn I have ever stayed before.

I stayed for about 4 weeks during some aviation training, the facility was very clean and great service, all front-desk staff as Hilda and Audrey so gentle, all of them were very diligent and well service-oriented. The shuttle driver Adriana was awesome, we loved her, always sweet and smiley, she is the best, special thanks to her. Erick Colon the manager was a great guy too, just a little more focused as an "employee supporter" than a "customer supporter", it's ok to defend their employees but he must know that not always they are right, and sometimes the guest is right too. Housekeepers and maintenance was great and helpful. All the breakfast girls was very kind and every morning they took care of me very well. The Gym and the pool was good, the washing machines were brand new and laundry area very clean and OK. There was a rude afro-american driver who start yelling at me, a very small private misunderstanding he converted it into a huge public problem and even he continue yelling at me in front of other people... it was completely unnecessary and uncomfortable.. at the end I was the one who had to apologize to him to avoid more trouble or "hurt feelings" to these guy, he turned all the situation to convert himself as the "victim", I was completely bewildered, so now, I see that as a guest we have to treat very carefully to these fragile employes and not the other way... beautiful! But anyway, I would choose this hotel again for a long stay and I really recommend it to anyone, perhaps the best Residence Inn I have ever stayed.

Stayed there for the Cotton Bowl. Kitchen facilities were good and drive to AT&T stadium was reasonable. Other facilities such as breakfast and elevators were good.

Easy access to airport and shopping

I waited an hour and 45 mins for the airport shuttle....after being told it could take up to an hour. I kept calling back..sometimes they wouldn't even answer the phone.

Easy access right off highway

We are Bonvoy members and have stayed with this brand before for road trips and airport overnights but this particular one was just awful. First off our pick up from the airport took close to an hour and a half. Our driver was atrocious and frankly dangerous. I haven’t been carsick since childhood but I completely threw up outside the hotel when I got out of the van. Maybe other people did too because the entire hotel smelled just awful. The room looked clean but smelled like feet. Dreadful plastic shower, bed was hard as a rock and the traffic noise was unbearable. We decided to Uber to our early morning flight next day to avoid the shuttle (which is first come first serve and only comes 2xs per hour). There were no grab & go breakfast options or coffee for early departures. There are a lot of airport options I would cross this one off your list!

Representative Constance provided exceptional customer service and competency to ensure that my stay was satisfactory. Her representation professionally is exceptional showing that she is a great asset and manager.