Element Dallas Fort Worth Airport North

The experience was very nice all around

I love this hotel so much! Nice staff, great location, swimming pool and enough breakfast! We had great time and chill... We'd like to stay again before we go to airport.

Great service! Rooms very spacious and packed with everything you need for your stay, including a counter top stove and fridge! Its also very close to the airport. I recommended this place and would stay here again.

Overall a good experience.

Waited a long time for shuttle pickup. No hot water in the shower. Room pretty cluttered. Pillows very uncomfortable. Other than that, friendly staff and very clean with decent breakfast.

Staying at this hotel was like staying in a dorm room, only a dorm room would have been better. Do not stay here-it's not worth the money! Checked in to room 227 only to find broken toilet and this was a handicapped room (which I did not book and I'm not disabled) with hand held shower sprayer that only went up 4 foot from the floor and I'm 6 foot 1. Went down to front desk and said I wanted to move because of those 2 reasons. They rudely advised (and acted like they could care less) the hotel was completely full that night and I couldn't move. They sent the maintenance man up and after 30 minutes repaired the toilet. The room was very spartan, very uncomfortable. Chair was hard as a rock. Sink was so tiny you couldn't even put your bathroom kit on it. Also, there is at least a 2" gap showing on the entry way door so lots of light coming in at night plus the outside air. Had to put pillows in front of it. I'm not sure what theme this hotel is going for but if you like spartan, overpriced and uncomfortable rooms with rude front desk this is the place for you. I won't ever be back

The hotel had a musty smell in the hallways and in the room. The window sill had rust stains that had not been cleaned who knows in how long. The bathroom room had scuffs and shower looked like it had not been cleaned due to dark stains on the shower basin. The mattress was uncomfortable you can almost feel the springs. Tge only good thing was tge lady working the breakfast buffet, she was so kind.

Overall average experience. This property need more cleaning in the corridors and instruct the staff to put clean dishes and pots. Breakfast also needs improvement.

The staff was friendly and helpful. The lobby and common areas were nice. Easy location to get to. The room was clean except for the furniture. The couch & chair had stains. The window also had a huge puddle of water under it.