Hotele niedaleko Thornbury Park, Isleworth

We arrived and parking was good and nearby. As a disabled blue badge holder, there was a good amount of disabled bays and it was free when I presented my blue badge at reception. Check in was quick and efficient. Only one of the two lifts was working, but the hotel didn’t seem too busy so this wasn’t a problem. We had a room for 2 adults and a child, so a double bed and a bunk bed. The room was small, but we only needed it to sleep and so it wasn’t a problem. The cleanliness of the room wasn’t good. The floor was so filthy, that we just threw our socks away because of how black they were. The mattress on the single bunk bed was absolutely disgusting. I have attached photos. The sheet was just a piece of material folded in half, and wasn’t tucked in or anything which is how we noticed the dirty mattress. It was late when we noticed it, so I sent photos and an email to reception, who immediately offered us breakfast free of charge. We declined the breakfast as we already had reservations elsewhere, and we saw that breakfast was very poor with little on offer. The manager then replied and refunded our stay and cleaned the room. The management/reception team were lovely and sorted things swiftly. We would stay again and have stayed in many Ibis hotels, but I will be checking the cleanliness of them closely in future.

Booked this for a visit to Kew Gardens Xmas event. Location good for that. Impressive facade and reception and pleasant dining room for breakfast. Used car park at rear which was rather cramped. Room was a bit disappointing. Blind disabled to avoid view of adjacent building site so no natural light. Small and unable to open small wardrobe door fully as it hit the bed. Nice tea/coffee making facilities but limited coffee pods (no decaf even when requested). Bed comfy and all clean and pleasant. With a few tweaks could be 5star.

I stayed here a couple of times but the last time was the last! I booked in and paid in advance then on the day, I checked in and offered my photo ID as I had done previously and it had been accepted before, however on this occasion I was refused check-in as they had now decided only a passport would be acceptable which I didn’t have. The unhelpful staff and then the manager offered no solution and just shrugged and said “nothing we can do”. It should again be noted that my photo ID was acceptable before but not now – it should also be noted that the confirmation email only requested “photo ID” which I provided. No specific ID was asked for. So it seems this hotel makes up the terms and condition s as they go and seemingly change them when they feel like it! The room had been paid for so there was no chance of my running off without paying. After some time I finally resolved this by my husband racing home and emailing a copy of the passport which was grudgingly accepted otherwise my I was looking at nowhere to stay after an early, start at 4 a.m., a very long day then finally the hopeless staff at this place refusing entry to a customer who had paid way in advance causing a lot of stress! The receptionist told me they needed the passport to verify the address – however my address is not in the passport so this is a bit confusing. The manager confirmed this as well as confirming no entry and no help. This is really terrible service as they could have easily verified the address with other documents I had but this was not accepted – my ID clearly showed me as senior management at a local large organisation but the staff were unhelpful and seemed totally disinterested that I would have nowhere to stay – this part of London gets booked quickly hence my booking way in advance so the likelihood of getting a room somewhere else was very remote. It would have been simple to verify me but the staff were more interested in being difficult. So my feeling is the staff had maybe screwed up with another customer and had decided to ad hoc changes to the terms leaving me almost stranded. It could also have been a method of releasing a room for someone else – maybe a friend of the hotel. Who knows but I would be very careful using this place as they seem to have some very dubious and “flexible” terms for staying here and you may get caught out. I will never book here again and as a vice president of a large global organisation that hosts many international clients, I would certainly not recommend this place. It's short sighted of this hotel to be so unhelpful as they will have lost business but their lack of help displays a clear lack of interest in the customer. Please book here if you are happy to risk sleeping on the park bench instead of a hotel room! No doubt the hotel will quote they have to have the passport but given it was not required a few weeks before and is not requested on the booking confirmation then decide for yourself. There was a

We are members of the Lensbury and joined earlier this year. It’s an awesome place - great facilities and grounds. The biggest thing letting it down is the poor food and restaurant service. It always takes ages to order and when the food arrives it’s really not as good as the nearby pubs. If they change this, it’ll easily be the best spot in teddington - such a shame.

Actually had stayed at the other Ibis further down the same road, the room was bigger and the alcohol was far more reasonable in price. The staff seemed more interested in chatting with their colleagues than helping me check in, I had left them earlier and just wanted to check in to my room. Very frustrating having a poster with a pint and a pizza, and then when I asked for it, we are not doing it... Check out lady this morning was delightful.

We stayed here for our wedding, and were really quite underwhelmed. We had hoped to stay somewhere that felt somewhat luxurious, but the entire hotel feels quite outdated. While they can't control the heat, it's unfortunate that they don't have any air conditioning - it made it really challenging to sleep, so I would recommend staying somewhere else over the summer months. This was exacerbated by the fact the bed was extremely uncomfortable - there was either a bar across the mattress or a spring loose, but either way I couldn't get any sleep (not ideal the night before your wedding!) The breakfast food was not bad, although staff were slightly abrupt with us until they realised we were there for our wedding (at which point they did become far more friendly!). Our parents stayed with us at the hotel, and were similarly disappointed by the hotel - one was staying very near their events room and so was kept up by the noise coming from that. The drinks in the bar are extremely expensive, even when you take into account the location. It's also a shame that the upstairs & outdoor area that looks out onto the river is for private party use only. It means that when it's a nice day and you'd like to sit outside for a drink, there are only 2 tables at the side of the hotel overlooking the carpark - not particularly joyous! Check out was also a bit of a nightmare - after a certain time in the morning the doors automatically lock you out (which we discovered while going to the car to pack up). You then need to queue at reception to get this undone so you can get back into your room, which unsurprisingly at check out time is quite frustrating. Overall, not what we expected for the price. It's a massive shame because the property is beautiful and in an incredible location and they have so much potential to make this spectacular with some care and investment.

The hotel is very new and the location is small, and the room is small. I have become accustomed to this kind of experience in London. The front desk was very enthusiastic to help solve the problem. Due to the itinerary change for four days, the room that was not canceled was immediately confirmed. It was also refunded under Ctrip communication. In a foreign country, both the hotel and Ctrip are as warm as winter.

We booked this Holiday Inn at last minute due to a sporting event nearby. We recently stayed in another Holiday Inn which was excellent, so hoped that this would be the same. The on-site parking was also very important. On arrival at 3:30pm after paying for parking we were told at check in that the car parking space was not guaranteed to hotel guests. The hotel holds functions so it can get full in the evening, but not to worry there is a multi story car park a ten minute walk away!! We went to the rugby event not knowing whether we would be able to park at the hotel on our return. Our Executive room was a disappointment. The safe was not working, the wifi slow and inconsistent, the bed base was torn and the room generally needed a freshen up. It did appear clean. The room was not quiet. The room had a coffee machine as well a kettle etc for tea though No teabags. Only one bathrobe etc. Simple basics that were not right which were a disappointment. The reception staff were sympathetic, very helpful and we could sense their frustration that these simple things were not right.

The aparthotel is located in a beautiful cylindrical tower-type building and has very modern facilities, a room with an equipped kitchen, a bathroom with a large shower and screen; It also has a pretty decent gym. It is in a residential area about 25 minutes from the center of London and about 30 minutes from Heathrow airport, making it extremely easy to travel to both points with the blue Piccadilly Circus metro line. The metro station is about a 15-minute walk from the hotel and there are enough supermarkets, cafes and restaurants in the area.