The Hotel is in a wonderful position, but of course very noisy being in the middle of the city. The Staff were very friendly, but we had a big problem with people wanting to help, and saying "yes" when it very quickly became obvious they did not understand what we had asked. This went through the hotel from front desk to restaurant. I stress they were wanting to help and polite, just our communication in english was amusing, so be patient and smile. The room we booked looked out onto the sea, and the bed and linen was very comfortable. The room, although non-smoking, stunk of cigarettes so the windows need to stay open. The bathroom was well equipped, and the tv had english channels. Internet was fast. Breakfast was very nice each morning, and held in the restaurant on the top level looking out onto the sea and old city. The tram stop is only 100 metres from the Hotel, as is a Ferry stop. I would be happy to stay here again. Thankyou Momento Golden Horn
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