Olimpic Hotel

The cleaner threw my personal belongings into the garbage, including my clothes, under the false assumption that I was checking out—even though I had paid for my entire stay in advance. To make matters worse, my clothes were soaked because someone’s wet men’s underwear had been placed on top of them in a garbage bag. I immediately demanded that my clothes be cleaned and returned within 5 hours, by 22:00 the same day. However, the staff repeatedly failed to meet their own deadlines. First, they promised to return them by 23:30. Then by midnight. Then by 09:00 the next morning. Finally, at 10:30, they handed me my T-shirt and… someone else’s trousers. Since I had a flight to catch, I had no choice but to leave without resolving the issue. I gave the receptionist my post address, expecting them to send my pants once found. Instead, I received a picture later that day—again of pants that weren’t mine. At that point, it became clear they had completely lost my clothing. This was the last straw. I requested compensation for the loss and the stress their negligence caused. Instead of resolving the issue professionally, I received an insulting response, questioning if I wasn’t ashamed for even asking for compensation! The staff of Olimpic Hotel is unprofessional, irresponsible, and outright rude. They threw my belongings into the trash, failed to properly clean or return them, and ultimately lost part of my clothing. The sight of my belongings in garbage bags, mixed with trash from other rooms, was shocking and humiliating. On top of that, they refused to provide any financial compensation for the damage caused. This hotel ruined my stay and caused me significant stress. Save yourself the trouble and avoid this place at all costs! P.S. I am attaching a photo of the table in my room, taken after the cleaning. A handful of long black hair was left on the table, showing the lack of proper cleaning standards.

The booking was made for my godsons, but unfortunately a family member passed away and they could not travel anymore. The hotel was informed few days before the booking, and no refund was granted. The receptionist didn't show any empathy, nor provided any other solution for this. I do NOT recommend this hotel considering that you can't trust or find understanding.

We had a very good time. The hotel is in an extremely strategic position, near blue mosque. The staff of exceptional kindness and honour. When we return to Istanbul we will definitely return to the Olympic hotel.