Muska
9 października 2023 r.
***Mold and Bed Bug Alert***
During our month-long honeymoon, we stayed at three hotels in Dubai and four hotels in Turkey (Antalya, Cappadocia, and Istanbul). Unfortunately, our experience at the Sur Hotel was nothing short of a disaster. We had chosen this hotel solely for its location.
Upon arrival, we noticed several concerning issues. The hotel's ceilings were covered in mold, which posed a significant health hazard. Additionally, cabinet doors were broken, and we encountered bed bugs in our room.
Since it was late at night when we checked in, changing hotels immediately wasn't possible. My wife started experiencing difficulty breathing and severe coughing during the night.
The following morning, I attempted to cancel our nine-night booking early due to the unacceptable conditions. However, the owner or manager refused any refunds and simply told us, "Take it or leave it with no refunds," adding, "Do whatever you guys want to do. I don't care."
We intend to contact the booking website and our credit card company for assistance, but we strongly advise others to steer clear of this hotel for the sake of their health and safety. It was undoubtedly the worst night of our honeymoon.
I'm not typically one to write reviews, as I'm an easy-going person, but this experience was beyond anything I could have imagined. If I could give a negative rating, it would be -100. Please, do not stay at this hotel.
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