Fontan Ixtapa

This ocassion I was tterrible dissapointed, I notice that the Hotel did not care about customers anymore, Just MONEY MONEY FOR EVERYTHING. I rented Oceanview in the app, and when I arrived the charge extra for Oceanview, the room was no clean the floor were full of constuction dust, The room beside us was in construccione making contanst noise, and the staff was no friendly sometimes. pool were oversaturated, they look extreme full, Staff at the restaurant were rude. They did not have not sugar drinks, and I think it is the last time I stay here.

Bed was pretty good Could have used a couple more pillows. The food ok. It's irritating when you stand in line for a beer for 15.20 minutes and people with a black bracelet just walks right up and gets served. After check out we wanted to sit in the lobby for an hour. Because of the noise ( bus loads of people leaving, music blaring out front and a chick on a mega phone, which must be part of their promotion geared towards the tours they're bringing in, we ended up just leaving and stood around in the airport. It was our 5th visit and we don't think we'll be back.

Yuri Prada the front desk supervisor was very rude so unprofessional. I wanted to exchange currency and they kept saying to come back at a certain time when I did they came up with all kind of excuses…very inconvenient for us that we didn’t know the area around. Will never go back. Not recommended for tourists who do not speak spanish.

The shower was clogged up, so was the toilet. Limited selection of food. They only have restaurant for the whole hotel, because if you want yo use the other one near the beach you have to wait a long amount of time to make a reservation and they are open a certain amount of time, so it is not a guarantee yo get a place. Cheap off brand liquor, water down beer, only two choices tecate and indio.

Front desk personnel was never readily available to help with our request. We were asked to come back later. The TV in our room never did work. The technician claimed they had poor signal reception. The shower did not have a washcloth to scrub your body. Their all inclusive bars were extremely limited with their drinks. Only two kind of draft beer which was kept on plastic containers and not stainless steel barrels for health reasons. Mix drinks were basic and pre-mixed, then poured in large containers to be blended with ice. If we asked for a different mix drink, we were told we needed to have a membership with the hotel. All bottles of hard liquor on display at the bars, were empty. Makes you wonder what kind of liquor the bartender kept at hand to make the drinks??? The welcome bar by the lobby was only open from 6pm to 1am. The rest of the bars in the property were open at different hours. You had to walk around to find one that was open for service. Their food in one of their restaurants made me sick for three days. They were not willing to take responsibility by providing medical assistance. For this reason we had to go outside the resort to find other restaurants. I’ve been a ******* member for several years, and I am disappointed to see that ******* has an agreement with a Resort that does not try to provide good service to out of country visitors. We will never go back to this Resort. We are extremely unhappy with their overall service.

EXCELENTE SERVICIO

The property is very well kept. The pools are nice. The beach is beautiful. The food us your typical all inclusive. Some days it was cold, but overall it was good.

No what they sow on the pictures, the facility’s are poor, food wise terrible. Not recommended to visit,

This place is really made mostly for Mexican families like a previous review mentioned. If you are coming from the states this is not your best option! Most bartenders & food service staff were rude! Food wasn’t pleasing, pool was dirty (didn’t seem like it got filtered & there was a water leak on the roof in our room (maybe AC unit problems)! Stayed here 4 nights & definitely wouldn’t book here again!