Courtyard Jackson Ridgeland

The facility is horrible. The ceilings are leaky, and carpet is dirty. This place shouldn't be open. The staff was friendly otherwise I would've tried my luck booking some where else . This place is not safe

I’ve been a BonVoy Member for 8.5 years, I’ve written hundreds of reviews for hotels. This place by far was the worse experience of my life. See photos of my bed moldy! Nats infested room 111. $2 for banana in the morning what a joke but then on the evenings you host a popcorn night on Wednesday and had the same fruit for free. The front desk staffer when I checked in on May 22nd was more worried about ordering her food than checking me in. The lady that made the kettle popcorn on Wednesday was really nice really excited about the popcorn that was really fresh that day.

Honestly, this hotel stay was very rough. When I entered my room, the table and desk chair were strangely stacked on the sofa as though they were moved for vacuuming and never put back (see images). The doors to enter the hotel seemed like they were barely staying on the hinges (It honestly felt kind of unsafe). The hotel was very dirty: I found corners filled with dust, someone else's hair in my sink (the hair was black and I am a redhead), paint was peeling everywhere (guest room doors, ceiling, etc.). But the worst part of the stay was the business center. As I was traveling for work, I made sure to pick a hotel that advertised having a business center as I new I would need to print some documents during my stay. When I went to use this hotel's business centers, none of the computers worked. I asked a front desk agent for help and they nonchalantly just said they have no way for guests to print. In situations at other hotels where business centers have been down before, I have had desk agents offer to print what I needed on their back-of-house printer. Here, rather that offering to help they just said I am out of luck. I ended up having to take an Uber at 7pm to a ups to print a few Word documents.

This is an older Marriot. They are in the process of renovating though. Carpet was worn and stained but everything else was fine. Paid a bit less than I usually do for a Marriott, so it was worth it.

The staff was all very friendly but the room felt dirty with stained carpets and a leaking bathtub faucet.

This the worst Marriott that we have ever been in, and we have been in many, many of their hotels (platinum member). The chemical smell in the room was so bad that my husband's nose started stinging and I started coughing after just a few minutes. I went to the front desk, and they were very gracious to let us check out without charging us. We moved across town to a different Marriott that was great. The building is old, and worn out. Not up to Marriott's standards.

If I could leave ZERO stars I would.. We stayed here one night on our way to Panama City. I booked a room with a king bed and pull out couch. The room was TINY. Seemed like it used to be an extra storage room that they converted to a hotel room. Our room was also HOT.. There was no AC in the hallway or the rooms on the third floor. We called the front desk at around 10 because we were crammed and HOT.. They thankfully moved us to a room on the first floor (but not without an attitude). This hotel should be ashamed… the pictures on the advertisement are misleading and this hotel is a WASTE of money!

my grandson and I checked in on a Sunday. The room's carpet had a large stain in the middle of the room & it smelled like mildew. i couldn't get the deadbolt to retract after it popped out so i couldn't close the door. i went downstairs to tell the manager at the desk he offered to change my room. he showed me two more rooms both with large stains on the carpets. He said they are about to do renovations so no carpets are being cleaned. he showed me another room carpet dirty but no large stains i decided to take it since he told me he didn't have time to show me another room and it looked and smelled better than the others. I left & came back later that evening and upon further inspection the room was dirty, only the beds were made, sticky stuff on the night table with cup ring stain, bathtub had ring around it and dirt in tub, dust everywhere. i stayed 3 nights asked for my room to be cleaned everyday it was finally cleaned the day before i checked out. and i only received 1 set of towels when there should have been 2. At checkout I voiced my dissatisfaction to the general manager she apologized and said they were cleaning carpets. I guess the manager, just chose to show me rooms that were in that condition. he was very rude as I spoke to the general manager making smart remarks and rolling his eyes. he was very unprofessional. don't know what i did to get on his bad side but the rest of the front desk/staff were very nice, professional and accommodating.

All I can say is RUN while you can! !!!This is the Nastiest, Dirtiest hotel in Jackson Mississippi. This property makes the Motel 6 look like the Taj Mahal, The website is misleading to say the least I'm really surprised Marriott is allowing them to still be open ,nothing works everything is dated the carpet is nasty and stained the laundry or workout facilities doesn't work the hot tub doesn't work the front door barley close I felt unsafe. I was scheduled to stay 10 days unfortunately I checked out after 2days considering the carpet was mildew and stained and I had nose bleeding every night SMH! I called and complained Several times the AGM Bella did call back once but never called back again the G eneral manager Grace Kelly who never call To resolve the issue, I guess she's busy working on her raggedy hotel SMH . The silver lining is regardless of how nasty this property was the front desk staff and housekeepers were very nice and professional if it wasn't for them I probably wouldn't lasted those 2 days. Get it together Courtyard or else I won't EVER come back again.