Courtyard Jacksonville I-295/East Beltway

The TV never did work right and the bottom drawer of the unit wasn't working right. Little oversights that people don't check on.

This will be my go to place whenever I travel to Jacksonville hands down one of my best hotel experiences. Geoffrey is a great receptionist. He was friendly, detailed, & knowledgeable of all our accommodations.

The only reason I don't give this trip 5 full stars is because the hotel was dealing with the new TV system and my set kept getting out of sync and I had to keep rebooting the TV. But the service was excellent throughout. There were some slight issues at the cafe/ bar with supplies as well. I would stay there again.

we enjoyed our stay at this location would recommend to book your stay very clean and everyone was very welcoming

Check in was good, very friendly, asked about getting service next day. He said no problem. Got to our room, we had been told it was a handicap room, no problem. We had no towels in the bathroom, tried to call downstairs, phone did not work, went down stairs, at this point I’m well able to do that, but maybe someone else wouldn’t. When I went to the desk, it was like it was no problem just handed me 2 towels, I’m saying, I need every towel. At that point the guy that checked me in said about wanting service next day, yes thank you, that was the second time we talked about it. Went out to dinner. Later on turned on the tv only 4 channels it had streaming but it kept saying no internet, so couldn’t sign in. Phone still didn’t work so called the hotel from my cell phone. The guy at the front desk said he could have some one call, but they couldn’t because the phone in the room didn’t work. I said forget it, please fix tomorrow when they service the room, we would be gone all day. Next morning I reminded them at the desk about the tv they said they we’re in between setting up the system, nothing they could do. I told them we would be gone all day, she checked to see about the service on the room. 3 times it had been checked in the computer. Came back in the evening, no service. We came to see the 49er game. They won. But this was our memory of the hotel.

great property, clean, quiet, great service. would stay at again for sure

The breakfast area was very neat and accessible. I found the pricing to be quite high however. $11 seems quite pricey for a breakfast sandwich. It was tasty nonetheless but not sustainable for a long stay. The check in and check out process was amazing. The staff super pleasant and helpful. They were efficient and the area very neat and tidy. The room was neat. The tv and air conditioning worked well. The room overall was tidy. We ran out of toilet paper on the last day which was disappointing on a weekend stay. It would seem that an extra roll should have been provided before we checked in.

Great location. Nice and quiet neighborhood. Love the darkening window covers. Always pleasant and clean.

The pool was in dire need of cleaning. The beds and pillows were average. Otherwise, everything was wonderful.