The hotel is adequate, especially for the low price ($50). I always say, you get what you pay for! The room is very small and basically accommodates a bed, which is totally fine. The best part was that it had A/C, but don’t expect hot water! The breakfast is simple, but adequate, for a typical Costa Rican breakfast. The photos on the website are representative of only some of the rooms that are located by the pool, but most are in an older building. The exterior, common & pool areas are well maintained. The staff members are constantly working on many tasks/chores at the hotel. If you try to communicate with the host, Leonard, through TripAdvisor, FORGET about it. I asked for early arrival and he never replied after 2 attempts. I arrived 3 hours early and offered to pay the fee for early arrival which is offered on the site, but since he never replied to my request from the website and also at arrival, he turned me away, but he did hold my luggage when I Asked. He said the check-in office was closed until 3pm, which is actually him changing office! Leonard is stern, unfriendly, never smiles and is less than accommodating. The other person in the office (unfortunately, I only saw him once) and the staff are very friendly. It’s a great thing that they are a cat rescue sanctuary, but if allergic, etc, you should know. They just wander around the property and lounge around which was totally fine.. It’s unfortunate, but my rating is mostly reflective of the lack of customer service, such as providing the incorrect passcode at check in and when I questioned the code and also asked for a pool towel (same as in the room) he seemed put out by my request.
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