Check-in was smooth. Hotel is located a few blocks away from the main business area but definitely within easy walking distance for most people. Room was clean. Bed was somewhat uncomfortable and sagging. Worst of all were the pillows: all of them so tall and firm that they will make your neck kink. When my wife went to the office to get some ice and water for our trip (no ice available on premises except the office), staff was quite unfriendly and unhelpful. Definitely not what you'd expect from a hotel in this price category.
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