Hotel Las Palmas Puerto Morelos

"I recently stayed at Hotel Las Palmas and had an incredible experience. The hotel is conveniently located near the cenotes route with easy transportation access. The staff members were extremely friendly and accommodating, which made my stay even more enjoyable. I highly recommend this hotel to anyone visiting the area. I'll definitely be returning in August."

Don't recommend this hotel. Most of the time, there is no one at the reception. The staff is not very helpful; they were even unable to arrange a taxi for us. Check-out time is 11:30 AM. We had a long flight back home and were unable to shower anywhere. There is no shower on the roof at the swimming pool, making the pool so dirty that we didn't want to use it. When arriving at 10 PM, we didn't receive the room promised to us (quiet with no air conditioning above our heads as shown in the picture). The room was located on the street, and the air conditioning was above our heads. The next day, they offered to change our room, but we declined because we were only staying for 2 nights and didn't want to pack our things again. Overall, poor communication with the staff and owner. The owner speaks English but doesn't understand it well. The walls are thin (you can hear the TV from other rooms and everyone in the hallway). We had to sleep with earplugs. Hygiene could be a lot better. There is no hot water available, so we spent $60 USD a night for cold water. We traveled in Mexico for 5 weeks, and this was the only hotel that didn't offer drinking water. We didn't like the neighborhood; in the evening, you must take taxis. Please spend your money elsewhere.