La Orchards Hotel's ranking, in my opinion, is sadly entirely false; it is unquestionably not a 4-star establishment. On the internet, the premium room we reserved was advertised as having garden views, more workspace, and complimentary WiFi. We moved twice during our brief two-night stay—once because it appears we were given the wrong room and once because the room was unlivable due to water damage and black mold on the bathroom ceiling. The towels in the restroom were damaged with an unknown purple stain, and the trash can was also broken. The room we were eventually provided did not have a functioning lock; in the midst of Johannesburg, we were instructed to simply use the flimsy chain. This was despite the fact that we needed to leave valuables in the room on Monday night in order to attend a scheduled conference. Despite the online photographs, there was no breakfast buffet. Instead, breakfast was delivered to our room and included fried Vienna sausage, a hard-boiled egg, canned mushrooms, baked beans, and two slices of white bread without butter or any additional toppings. We were informed that there was no salt or pepper available when we asked. There were no options for fresh milk at the coffee station; just coffee creamer and Ricoffy were provided. Although the staff was friendly they were not very helpful.
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