Justin
26 września 2023 r.
On the way up to the room I was a little nervous because the property was a little run down, but I convinced myself it was just in need of a little updating/maintenance. However, we got to the room and upon entering we were horrified to find the bathroom in grotesque condition. Urine all over the toilet seat and a questionable sticky substance on the bathroom counter. Shower curtain also gross looking with grime. We automatically start to question if anything else had even been cleaned as the bed looked as if a hurried teenager had made it. We then quickly went back down to the desk to let them know and request another room or for it to be cleaned. They were sold out so could not move us and no one could authorize a reverse transaction so we were stuck. Front desk sent someone to clean but after we got back to the room it seemed as though only the toilet had been cleaned as counter and everything else was the same. We were helpless, and decided to reluctantly stay and touch as little as possible. Thought maybe the tv would help distract us but it was not in working order. Needless to say this was a terrible experience for us, we did not sleep well and made sure to throughly clean ourselves and belongings when we got home. In the morning, we once again stopped by the front desk to let them know how bad of an experience we had. They had me write my phone # down on a piece of paper so the manager could contact me. I haven’t heard from the manager yet and $200+ still charged. 😭
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