Hotel City Palace

Wifi was not working since we entered the hotel. Requested them several times, they didn’t even try to fix it. Just ignored saying it will get fixed automatically, what a behaviour. First receptionist's behaviour was good. Then came the second receptionist, worst behaviour from him. Also water heater was not working.

The hotel staff described the room as very relaxing, but we soon realized that the air conditioning was old and inefficient. We had a difficult time sleeping all night because of the malfunctioning ac. Additionally, the staff experience was poor. When we asked for empty plates and tissues, we were told that they would only provide them if we ordered food from the hotel.

Room provided are unclean and even the bedsheets are in very poor condition. In such rates would get much better rooms in same location

The room is full of cockroaches and bed bugs. In the middle of the night, I had to suffer and could not sleep the entire night as I found cockroaches comibg out of my bed. On complaining, the head staff girl talked rudely saying cockroaches are very normal, as if they are ones obvious roommate in hotels. And she mentioned this being an excuse to avoid payment. Mid of the night, I packed all my luggage so that cockroaches do not enter there. I have my train early morning and here I am dealing with cockroaches with no sleep. Worse experience. Review doesnt provide option for uploading videos otherwise I would have shown ample videos of cockroaches everywhere.

Not a good ambience, doors not working good, can't get a good sleep in night. Not a preferable hotel to stay.

It was a short but the hotel room was not up to mark. It was lacking some equipment’s but the staff managed it well. So, i will say not a great but a okay stay

Nice stay it was for a single night. I always stay here whenever in emergency as it’s near the bus stop astc

Great experience being in this hotel amid-st the city near railway station. Cooperative staff and clean rooms

Find from mmt. Behaviour of all staffs are good. But the hotel facilities is very poor. Ac was not working properly, all the tap was defective later repair, blanket is very old with bad smell. Ordered for briyani but it is just mix of curry and yellow rice.