The Trees, Kandy

Jaw droppingly beautiful coupled with incredibly friendly staff is what you can expect from this fabulous hotel. From the moment of our arrival, we were shown such incredible hospitality, warmth and friendliness. Staff here clearly pride themselves on the high levels of service they provide and this was apparent from both reception and waiting staff during breakfast and dinner. Breakfast is substantial with a wide variety of choice and served in an attentive but unobtrusive manner. We had a 7am start during our stay and the breakfast staff went to the trouble of providing us with a breakfast hamper of sandwiches, fruit and pastries to take with us. We took dinner by the pool on 2 evenings and service too is incredibly friendly and efficient - a special mention must go to our waiter Dashan who ensured everything was kept up to the mark on both evenings. Whilst the hotel does not have an alcohol licence it does serve wine and beer and Dashan ensure the white wine was chilled before serving it. Another special mention must go to the luggage porter who not only assisted me twice with reopening the safe in my room and subsequently gave me a tutorial on how to operate it (there were no written instructions) but also provided me with his own personal umbrella (a tip to the hotel might be to have umbrellas for guests). From check-in to check-out our stay was sublime and having had a nose around some other hotels in Kandy whilst there I can honestly say we made the correct choice by staying at The Trees. We will definitely return to stay here again. Quite simply I can only provide you two words - stay here!

The hotel is still quite new, so everything is in good condition. The view and location are exceptional, the pool is outstanding too. The food quality is very very and probably the highlight of out stay. Service is the restaurant could be better/more consistent. Would highly recommend though 👌

We did a lot of research and decided on this boutique hotel rather than the well established hotels. It was also our wedding anniversary so we wanted something more intimate . Despite telling the hotel well in advance of our anniversary, our your operator doing the same again 6 months in advance and our driver also saying , it fell on complete deaf ears . This was disappointing to say the least given all the other hotels did something as a kind gesture . That’s said the positives are the friendliness of staff , the amazing views of Kandy. Negatives as mentioned is the hotel really does to pay more attention to small details. Room service need to collect plates etc rather than leave overnight . Menu at breakfast is ok

The Trees in Kandy is a new hotel with plenty going for it. The rooms are large and comfortable and our suite had a long balcony overlooking the lake. The staff did everything they could to make our stay fantastic and the food in the restaurant was definitely the stand out. The attention to detail by the highly skilled chef was incredible and well worth the half board option.

Our visit to The Trees boutique hotel in Kandy was great, the scenery view from the hotel and room was spectacular and the bedroom was quite clean and spacious. However, we would like to note that the food options in the hotel’s restaurant wasn’t much and the food unfortunately was not good. Perhaps the hotel could introduce more options when it comes to the food menu for the guests. The staff was very helpful and welcoming and we want to truly thank the hotel staff for making our stay lovely and unforgettable, special thanks to Rumesh for being such an accommodating person. Hamed and Khadija.

We had 2 rooms,a suite with a lake view and a deluxe room with a lake view for 2 nights.The view especially from the suite was really good. Unfortunately we had so many issues too many to mention all but a few were the air conditioning in the suite was only noticeable in the living area but it was not directed towards the bedroom so it was really hard to get a good night sleep unless you slept in the living area. The aircon units are obviously too small for the deluxe room as it never really got cool enough when you were trying to sleep.The dining room had no aircon at all and even though the dinner and service was good and we were the only people in the dining room,it was very unpleasant without the air conditioning. They gave each of us a different password for the Internet that had to be replaced with a different password every couple of hours even though it says it last for 24 hours. When someone gets into the roof top pool the water was dripping onto the balcony of the deluxe room. There is no place to hang your towel when you are in the suite shower but the deluxe room had a hook behind the door. The lighting switches were difficult to understand and the bathroom fan constantly roared, they also wanted us to pay for 2 extra water bottles which is unheard of in Sri Lanka .This hotel cost us nearly AUD $400 for a night for a deluxe room and management obviously opened without checking or testing anything in the hotel first. One day this hotel may be worth while trying again,if the price comes down but at the moment being one of the dearest in Kandy, you can certainly do better.