Fairfield Inn & Suites Kansas City Liberty

Hot tub was broken which was main reason for stay. Great breakfast compared to other hotels.

Bed had dips in it where you could tell it was an older mattress or one built without the design for hotel use. Staff was superb. Room clean on arrival.

We booked this property because they had a hot tub. After a long day on the road, we went to check in and the hot tub was not working. We asked for a discount with no reply from the person at the registration desk.

The manager lied to me saying that she was going to give me a free night at a Marriott hotel and that was supposed to be done and it hasn't been done. I would never stay a that place. Plus, the pool and hot tub was not working either. And that why we stayed there.

The staff we encountered were great, but the facility itself left a lot to be desired. The hot tub was closed for yearly maintenance and the pool was tiny. The hot water would shut off several times while you were in the shower and the bathroom design was small and cramped. We were on the first floor and the curtains were sheer so people could see in.

The hot tub was not usable. The heater for the pool was broken. The rooms were not cleaned thoroughly and the staff were not very knowledgeable. The staff was literally arguing over how to check in a customer when I was attempting to check in. I do not recommend.

Good service and good breakfast. Location was good for food and shopping.

After I booked the room i sent a message to Fairfield inn to ensure my rooms were handicap accessible, they said they would put add it to my portfolio. I assume that meant they would get me an accessible room or let me know if it was available. Apparently it did not. Once we got there I was told they did not have double rooms that were accessible. There were 6 individuals in my party, so I requested 2 double rooms, one being accessible. My son is 22 years old with cerebral palsy and wheel chair bound. The rooms they gave us he couldn't even turn around. The bath had no grab bar for him to hold on to. His showers consisted of using a cup to rinse him, no shower head with a hose. The hotel did offer us an accessible suite that had two king beds with a roll in shower. Turned that down because all six of us were near adult age and three to a bed was unacceptable. I booked the room about 2 months out to ensure availability during the thanksgiving weekend. If they had informed me that they didn't have a double that was accessible I would have found a different hotel. I guess that part didn't make it in my "portfolio" We ended up leaving a day early. This is not the first time I booked what I thought was an accessible room only to find out it wasn't. I always get the standard reply "we are so sorry" "but nothing else is available"

Our room had a leaky window which made the room smell moldy and feel dank. Our TV didn’t work and the pool was closed our first day. However, the staff was great and fixed the TV and the pool did open.