Hotel Indigo Karuizawa

Arrival and Welcome Upon our arrival at the hotel, the staff immediately greeted us and efficiently handled our luggage straight from the trunk. The lobby was notably spacious, featuring a modern yet warm ambiance. To our delight, we were welcomed with delicious drinks that were perfect for the snowy day. The staff were patient and thorough as they introduced us to the hotel's facilities, making us feel truly special. Dining Experience The dinner consisted of delightful Western cuisine, with every dish tasting superb. Despite not being fluent in English, our waiter was cheerful and made every effort to engage in conversation, enhancing our dining experience. A small note for future visits: the heating was a bit strong during our meal, making it slightly uncomfortable. Breakfast was a diverse buffet with numerous healthy options—so many that we couldn't try them all! Both meals were enjoyed by a window, providing us with beautiful views of the hotel surroundings. Room and Amenities Our room was a fusion of modern design and practicality, offering ample storage and bright spaces. It was impeccably clean, and the bed was extremely comfortable. We had a river view room; although the river was mostly obscured by snowy trees and had a low flow due to winter, the snowy landscape compensated beautifully. Public Onsen The hotel features a public onsen, which we unfortunately missed due to its early closing time and our own exhaustion. This was a slight disappointment as we were looking forward to experiencing it. Special Moments On our last day, when retrieving our car covered in snow, the staff offered to clear it for us. Opting to do it ourselves for the fun of the experience, the staff enthusiastically captured videos and photos, turning a simple moment into a cherished memory. We absolutely loved our stay at this hotel. The attention to detail, the proactive and friendly staff, and the overall quality of service made our visit unforgettable. I have already recommended this hotel to a friend visiting Karuizawa this summer, and we plan to return ourselves on our next trip. Rating: ★★★★★

Very clean, the onsen is very clean and tidy. The environment is quiet and nice! Staff are being so friendly

Very very new, nice and comfortable hotel with 5 stars. Private and peaceful environment. Nice bubble bath. Yummy breakfast. Well customer service. But only limited shuttle bus service. Total highly recommend. 

We stayed for 2 nights in May and found the location inconvenient - a distance from the Karuizawa station with nothing much nearby. There was a limited shuttle service that was useful for check in and check out, but finding food nearby for dinner was difficult, especially if the restaurant is full. The room was adequate and there were ample water dispensers on the property to refill your bottles. The spa was excellent - definitely pre book if you are keen for a treatment.

Friendly and very helpful staff. Overall a very nice hotel.

Love the architecture of the hotel. So so gorgeous. Service was good. Please make reservations for dinner if you will like as it is hard to get a table as walk in

Great breakfast. But I hope they can provide made to order eggs again (omelette or sunny side up please). And please extend the opening time of the bath house (at least 1am). It’s way too crowded due to the short opening time.

Very Good

Friendly service Nice hot spring and breakfast Highly recommended