First of all, do not get fooled by all the 5,4 star reviews, trust me when I say even the cheapest 4* resort in northern Africa has higher standards. I highly doubt that this hotel can call itself 4*, it is 3* AT BEST. There is basically nothing on the room (no toiletries, cups for water, fridge empty), you don't get pool towels, there is nothing to do in leisure time as seen in other 4 star resorts I had been to (in Egypt, Turkey) like gym, maybe some sports (not even table tennis), spa, any people to make sure you're having fun (aqua gym, programs etc.), no club for children to play in, no evening programs like music etc. Literally just the pool. What's even worse is that there isn't much to do outside of the hotel except for shopping, so you can't really make yourself some fun without lending a car. Food here is probably the worst thing. You do not get any water for the room (even though you shouldn't drink tap water) and the water that they serve at courses throughout the day tastes absolutely disgusting and smells even worse. The night we arrived we had to go at 3am to some bar to get us some water! Do not expect this to be all inclusive even though you think it is - some things on the beach bar are paid (f.e. bottled water if you're like me and don't want to drink the awful water) and the food!? Not even kidding when I tell you that each and everyone here has the same exact plates because there just isn't a variety of food. Like every course is 5 boxes of things and salad and that's it. And you'll get the exact same 5 boxes of food everyday for everything. Plus it tastes horribly, for dinners we had to eat out and lunches we had to make ourself instant noodles using hot water from the hotel lunch. And ot wasn't just us who were disappointed, we heard basically every table there say the same. Staff here is unpleasant as well. Everything is super chaotic and no one knows what they're actually doing (f.e. bartenders are barely 18 kids who have no idea what goes in cocktails that are on the menu). We had problems with our room so we discussed this with main receptionist/manager and she is very audacious to say the least. Everyone has an unpleasant tone in their voice, horrible. Rooms are ok. Even though we were given a room with no private balcony as was promised to us. We got a room underground (?) with the view from our "terrace" (that was accessible to everyone and we couldn't hang anything there) that was basically just a wall. We got another room after though. The rooms aren't cleaned properly, sheets not being changed as you'd expect - only towels. Left wanting to go home. Do not come here.
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