I would rank this hotel as a 5* hotel, because the service provided by the staff is of a good quality. We checked in at 1.00 at night and the hotel prepared for us late dinner in the room, so we were not hungry. This is the first hotel that minded about this issue. For example, when we checked in at Dukes the Palm at night, they did not provide us with any food (we had a full board there). I also appreciated how all staff did their best for our comfort. I would like to note that the man from cleaning Shabeer was always very friendly and ready to help. The cleaning was also of a good quality. The food is perfect and more than enough. I really do not understand those who write that the food is the same every day. Common! Today you eat beef, tomorrow choose chicken, and the day after tomorrow take seafood or fish. I highly appreciated that pasta was served separately from sous. Because in many hotels they mix it and parents always ask the cook to give them plane pasta, because usually kids do not eat pasta with sous. As a separate issue I would like to thank you the staff for good porridge. My kids eat it with pleasure and I do not have problems what to give them for breakfast. The beach was perfect and clean. I noticed that it was cleaned not only withing "cleaning hours in the evening", but also during the day upon the necessity! I have never seen this in any other hotel. The staff works as they are not employees, but as this hotel is theirs. For example, a lifeguard helped the man responsible for towels, when he (the man responsible for towels) was absent on towels (he did some other work). Or lifeguard not only watched the people swimming, but when he saw a garbage (bottle) in the sea, he went and took this garbage. All staff looked very involved in the hotel's life and I hope that some day this contribution will give the hotel 5*.
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