SpringHill Court Hotel & Leisure Club Kilkenny

Wonderful hotel, nice, clean, comfortable rooms. Excellent menu, food is quality, fresh and tasty. Lovely, welcoming staff. Been here 3 times and it's always been perfect and clean. Good location and close to the city

After working outside in the rain all day we were looking forward to staying in a nice warm comfortable hotel with a hot shower warm meal and a few drinks. The Restaurant was closed the bar was closed the room was freezing the shower was cold. We could get a drink sent to the room couldn’t drink it it was stinking. The breakfast the next morning was ordered for us and was horrible. We spent €200 for a horrible night. When brought to the manager she old had excuses about anything that was wrong. We got no apologies or offered some of our money back. The manager had no management skills or customer service just too busy making excuses and push blame onto her guests. Such a shame as the actual hotel was decent and could be booming under the right management Do not waste your money on this hotel you’ll get a proper ran hotel for the same money or you’d get better service in a b&b for half the price.

For a family of 5, rooms are rubbish - small room with little space. All rooms seem to be the same size whether you are a family or couple. We did not get great value for money and I would not recommend this Hotel in Kilkenny

Shoddy stay. Arrived on 22nd June for 2 nights stayed 1 and booked out. Went to paddock bar at 19.20 to be told kitchen closes at 19.30 lovely girl managed to get us food. Then told bar closes at 21.00 and you can sit in residents bar where children are running everywhere. Man on reception had to open bar and didn't know how to make a Smithwicks shandy partner had to show him. It's a farce, we always stay here but doubt if we will return. Very dissapointed as we went for a friend's birthday which is today and the whole experience was just bad.

Some staff are really nice. Was overcharged, someone else was given our food. There is alot of Ukraine staying in hotel, have nothing against this but children are doing knick nacks on doors, following us in the playground, sitting out in corridors and running a muck. This is not fair on paying customers

Arrived in the paddock bar in which we waited to be seated, we then took a seat after a couple of staff had noticed us but we were not greeted. After a length of time we had then realised that seven staff were standing around the bar empty handed talking amongst one another, to make things worse one staff member had made eye contact with us numerous times but still no attempt was made to even give us menus. We then took it upon ourselves to go up and ask to be looked after in which we were. The food arrived relatively quick but we were certainly not impressed by the portion size. As we had already gone for a swim in their leisure centre, we were craving a good feed. We ordered two goujons and chips expecting a decent sized portion, what we got was quite the opposite it resembled a portion from the kids menu. To our amazement the bill came to €17, we had asked for the bill but once again, still ended up having to the bar. We are highly unhappy with the service provided as well as the food/pricing. We both genuinely left still feeling hungry. I can guarantee we won’t be back or recommending any time soon. I know a lot of places in Kilkenny in which you could get a bigger portion for that price.