The Heritage

Great 2 night with my parents, great welcome from Elaine at reception. Breakfast was very good, buffet for continental and made to order for hot food. We stayed in room 431, 2 bedroom suite and it was beautiful, very spacious

Room was very comfortable and large. Staff very friendly and helpful. Food was excellent too. Only slight disappointment was that the pool is small and in a separate building so you have to go outside in your dressing gown.

Truly a lovely hotel Great features and facilities Room was well equipped with both bath and shower . Bed was super comfortable. Great food in the bar for dinner and quality breakfast buffet choices Loads of staff to serve with a great ambience at the bar Pool/ spa was an added bonus and of good quality Will most definitely be going back there All round Super hotel with that Irish warmth

Nothing was spared. Staff were brilliant service was excellent rooms were lovely and food amazing.

Lovely looking hotel. Rooms were ridiculously hot at night which made the stay uncomfortable. Service in the bar very poor.

Very comfortable. Breakfast was ir's usual quality but service could be a bit better. Food came a bit too fast on both mornings.

Welcome by Elaine at reception was fantastic, so friendly and helpful. I was traveling solo in between meetings . She booked me into the bar for food but i changed and went to fine dining restaurant Blakes where dinner was absolutely delicious and manager and staff excellent It was a very humid day and the only 2 things i would comment on is the Aircon in the room was quite baffling to work and the hotel would really benefit from a nice outdoors seating area ( the one to the side of the hotel is a bit forgotten and bleak )

The place itself is beautiful but we found the level of service was terrible. We booked a junior suite for a night just after coming from 3 nights in another hotel in which we got married. We were disgusted we actually left the other hotel as comparing staff between both hotels was like chalk and cheese. Both tvs in our room had no channels working on them. We rang down to reception for a bucket with ice as we recevieved a nice bottle of Moet as a wedding present and wanted to have a glass to celebrate. They sent up a bucket with 4 ice cubes in it. We booked in for dinner and were sat at a high rocky table even though there were plenty of lower tables. We asked to move and waitress had to ask for permission to move us and said the rocky table was usually given to people not eating. We waited 20 mins for a drink which in the end was a can of west coast cooler unopened. We ordered food, and the wrong order came for myself. The wifes rice was cold in the middle which tells me it was microwaved and not for long enough. The fire alarm went off twice around 1am and we got 2 different reasons as to why. On checking out we complained about fire alarm and staff blamed a customer for smoking in a room even though night before we were told someone bumped against something in the kitchen. They then overcharged us on checking out by roughly €160 which eventually we got back after complaining and was promised a call back from a manager which never happened...

I thought the staff were lovely but unfortunately the food in the bar was not great my husbands burger was hard and the brisket was very tough. The meal for 4 of us cost €245 which for quality of food is very expensive. The spa is extra which it does not state when booking, it is an extra €25 per person just to go into it without a treatment and for €335 a night and advertised as a hotel and spa it isn’t really acceptable. Our friend were over from Scotland and their room temp was 25 degrees all night and when they rang down they were told to open a window only to hear sectarian singing from a wedding that was at the hotel. Overall for the price (upwards of €500 per couple) not a great experience.