Sherbourne Hotel

They gave me a room without air conditioning, on the top (hottest) floor. I understand there is load shedding and most of the night there is no grid power, and they don't want to run a generator all night....but I couldn't even cool the room during the hours when power was available. Oh ya, and they have mosquitoes and no bed nets to help fend them off. A sleepless night.

Reception and cleaning staff were awesome and professional. Very clean and amazing landscaping. Food not great and slow. Poorly ventilated room, mould in the ceiling, leaking vanity. Kitchen staff were more courteous to light people than black.

My stay of four nights was fine. The room was large, the bed massive - although they managed to cover most of it with cushions ;) and the mattress was rather soft. The room was very dark due to another building just a few meters away from the large window. Decor throughout the hotel is 'Afro/Oriental bling' and not very comfortable. I tried to work in the evenings, but the chair for the desk was too low, giving me backache. The two chairs in the room were not very comfortable either. The room has a massive walk in wardrobe (with a broken door) Bathroom was large, complete with jacuzzi bath! The first night there was no hot water, but this was fixed when I mentioned it to reception staff. Unfortunately, the jacuzzi bath didn't have a plug that fitted and one couldn't be found by reception staff. In addition, the bath was stained and cracked. There was no where to fix the 'telephone' sic, shower head so one handed showering or leaving the shower at the bottom of the bath was required. It wouldn't suit an older or less mobile person as the bath is VERY high to climb into. Nice to have a fridge in the room, but had to turn it off at night as it was too noisy. A TV was in the room, but no remote and as it is attached to the wall it was not possible to find the buttons and no remote was in the room. I didn't bother asking for one as I don;t watch TV. A working, quiet aircon was a blessing in temps of 35 / 36c. Breakfast was adequate, but limited. However, the room and linen was clean and the staff friendly. A clear example where 'keeping it simple' would have meant this hotel would have had a far better rating from me.