Hampton Inn & Suites Sevierville @ Stadium Drive

The Staff was very kind and provided excellent customer service. Thank you Jessica and Ashley!

Hotel was fine overall. Breakfast and location was good. Room had ladybugs daily. Most frustrating, hotel charged the wrong card after confirming they had the correct one twice. Still trying to get that worked out.

The staff at front desk were exceptional l. Everyone in the facility appeared to be very conscientious and hard working.

Lots of barking dogs. The hotel won't do anything about it. Remodel is going on in certain rooms. They are started at 6pm and still going at 10pm. Dont care if you are in the next room or floor. No handicap spots behind hotel. Walls are very thin. The lady at the front desk in the morning was really rude. The employees like to smoke right next to entrance in back. Cigarette butts everywhere. Stinks like smoke.

The man ago went over and above to help us figure a place to park with the long trailer we are pulling. Everything was great and the breakfast was extra good. That’s actually why my husband chose this hotel because in the reverse trip he had liked the breakfast etc

Breakfast was very friendly. Hotel was clean and comfortable.

Phyllis was horrible at check in. She was snapping at everyone waiting to check in. She stated that they were short staffed in housekeeping with only 4 cleaners. She stated they were busy because of the rod run and the baseball game. My husband said it sounds like the manager didn’t make the schedule accordingly. She just snapped it’s because no one wants to work. She checked us in and said our room was ready. We went up and there was no sheets on the bed all the bedding and towels were in a pile on the floor. We went back downstairs with all our bags and she told us it would be 30 mins. We went shopping at Bass Pro. We came back an hour and half later, went to the room it was still not ready. Thankfully Phyllis had gone home. Kennedy was there. Let me tell you this young lady changed things around for you all. My husband and I had already decided we would try one of the other hotels nearby next time. She moved us to another room that was ready. She apologized for Phyllis, let us know she would be there until midnight if we needed anything at all she would be happy to help. She was friendly and polite. A definite asset to your establishment. Phyllis? I’m not sure if she was overwhelmed or just bitter a woman. Maybe change her to overnights when she doesn’t have to have much contact with customers.

My only complaint was we couldn’t go to our room when we arrived at check-in. They were short staffed on the housekeeping crew. I was told 4 ladies to clean 120 rooms.

Staff was extreemly friendly Kennedy was amazing only critique is the property hs outdated furnature