Courtyard Kokomo

My husband and I recently stayed at the Courtyard by Marriott Kokomo for 3 nights and, unfortunately, our experience was far from satisfactory. My stay was marred by a series of issues that highlighted significant gaps in the hotel's service. From the outset, there was an unpleasant smell in our room upon check-in on the first night. The hotel staff did respond promptly and sprayed the room with a freshener, but this was merely a temporary fix. Despite agreeing to forgo cleaning on the following day, we returned late on the second night to find the smell had worsened, particularly around the bed closest to the window. I had to use my personal perfume to mask the odor. On the morning of our departure, I requested the front desk clerk to have our room cleaned and left a note specifically asking for air freshener to be used around the affected area. To my dismay, upon returning around 11 pm that night, the room had not been cleaned at all. Francesca, a staff member who came to address the issue, was very apologetic. She acknowledged the smell, provided fresh towels, and removed the used towels and trash. Although she offered a complimentary breakfast as compensation, it was too little too late for us at that point. When checking out the following day at 11 am, I spoke with the front desk clerk who had handled our cleaning request. She admitted there might have been an error but could not offer a clear explanation. I requested that my receipt be emailed to me. However, when I followed up with a call at 5:25 pm, no receipt had been sent. Brian, the manager, eventually sent the receipt after initially claiming my email wasn't in the system, which seemed more like an attempt to cover up the associate's mistake. We stayed in 4 other Marriott properties in the last 13 days of our vacation and receipts are emailed to me within seconds after I checked out. The Courtyard Kokomo's handling of our stay was disappointing on several fronts: 1) The hotel should have offered to move us to a different room when the odor issue was first reported. 2) There needs to be a more reliable system to track and ensure that special requests, like room cleaning after a two-night stay, are fulfilled. 3) Staff who make errors in handling requests and administrative tasks should receive proper training to prevent similar issues in the future. I hope this review serves as a useful guide for future guests and prompts the Courtyard Kokomo to address these concerns. For anyone considering staying here, be sure to closely monitor your requests and address any issues promptly to avoid similar frustrations.

Great place to stop on our way out of town for Spring Break drive to the Panhandle. Comfy beds, clean and friendly. Starbucks station inside the hotel. Bonus. Would for sure stay here again without hesitation. Didn't have time to use pool so not sure how that is.

Business brought me to Kokomo, and I chose the Courtyard by Marriott. The facility is scheduled for refurbishment/remodeling/updating later this year. It's a three story facility, located near a main intersection in town. This provides convenience to many sights. I had a room with a king-size bed. The service provided at this location was commendable. Check-in was quick and flawless. The front desk team member responded to my request for extra pillows quickly. Breakfast was tasty, prepared to order, and fast. All and all, a good one night stay.

Stayed from 10/13/2023-10/16/2023. After returning home, awoke covered in 50+ BED BUG BITES. Contacted the hotel “leadership” and was told that I could have gotten bed bug bites from anywhere. I’ve been a nurse for over 28 years, and they also gave false medical information, stating that bites from bedbugs show up immediately (they don’t, and it can take 1-14 days for your body to react and the bites to surface). They refused to provide a refund and denied that their hotel has bedbugs. Beware.

The bathroom smells like piss The fan/heater/AC makes an awful broken noise The room is sad This is capitalism at its worst Its not a motel, but its only just somewhere to stare at your phone and sleep and pay

The lady who checked us in around 8:30pm was very friendly. She offered dining suggestions when we asked. Also the lady who checked us out in the morning was friendly. Our room was very clean and no complaints there. Room was large the AC was a little noisy but nothing we could not ignore. My concern was when we walked back from dinner we realized 90% of the parking lot lights were out. Also the outside key card entrance on the side was not working. I specifically had parked under a light since we were traveling and I did not want to completely empty the car. However it was light when we parked so I had no idea the lights were mostly out. Hopefully it was something that was malfunctioning and it has been fixed by now.