Smy Kos Beach & Splash

We had a fantastic holiday. The hotel was very clean , food was great and the staff were absolutely amazing , with a special mention to Koni who was very helpful making our holiday extra special, including organising a private boat trip for us to enjoy, and of course special mention to the entertainment team who were relentless with fun activities. We was in a group of 10, which included 3 families , with 7 adults aged between 18 to 69 and kids aged 10,13 and 15. Both swimming pools are great , one in the main area and one down by the beach , neither filled with salt water. Watching the sunset a must down by the beach Getting sunbeds not too difficult either. Only thing to watch out for is the Mosquitoes, and the additional charge for some premium cocktails such as Pina Colada , Mojito Thank you

Well after after over 5 months Jet2 have agreed to replace my damaged suitcases, see if we now receive. In reference to the issues with the hotel , although their slogan is “package holidays you can trust” they have confirmed that they are not responsible for issues at the hotel detailed in our complaint- a great get out clause. So be aware - they do not take photos of the accommodation, they ask the hotel to provide and do not update them or check for accuracy! The issue we had with gut wrenching evil smell is nothing to do with them, even though they have admitted it was an issue with the hotels drains and sewage system and they were aware before we even departed! Avoid - they do not offer any service, protection or assistance.

A great experience in the island of Kos! We booked an all inclusive stay for 7 days! Everything was very comfortable, very clean with a nice atmosphere! The food was great and all the buffet were amazing! We really appreciated the polite staff and the manager’s helpfulness!!! Our room was very clean with a great view! All pools were very clean with nice environment! Very well reccomendent

Just returned from Smy Kos Beach and wanted to leave a detailed review of our experience the good and the bad, fortunately nothing ugly but defo a few things that could be improved. Superior Room (block G) - I believe the rooms have been recently renovated. Overall no complaints with our room, it was clean and modern, bright and airy. There were a couple of things however that i feel need to be highlighted. Shower - first time we tried to use the shower it did not work, we called reception and they promptly sent maintenance to have a look, it was fixed and we had no further issues. Bathroom inside door handle - came off in our hand on day 1, we did not report this as it fixed back on again. Safe - we followed the instructions on how to use the safe which i had recieved by email, however the instructions said to re-set at the back of the safe but it was fixed to the wall so there was no obvious way to do this, as a result we were not able to use it. First full day of our holiday in the afternoon we had gone back to the room approx 3pm so my grandaughter could have a nap, whilst we were in the room a staff member opened our door to come in, when he realised we were there he quickly closed the door and left. This was long after cleaning had been in so i am not sure what purpose he would have had to enter. I should have informed reception but it actually slipped my mind in the evening to do so. Mosquitos - We were located on the ground floor and i have never seen so many in all the years i have travelled abroad, to the point where we could not go out on the balcony, they were all over the fly screen. First day i put the wet towels and suits out to dry and when i went to get them in the morning they were covered. I bought citronella candles from the mini supermarket along with spray and eventually a plug in as we ended up with them all over the room wall and ceiling. I don't know if they got in whilst the maids were cleaning or through the vent etc but there were LOTS of them. I did report this to reception and they said they would get the cleaning staff to spray the balcony, this did help a bit but we still ended up with lots in our room, which when sprayed resulted in lots of dead mosquito's on the floor/belongings. I am not blaming the hotel for this as it is nature, however definitely something to bare in mind, i am guessing certain blocks are worse than others as we spoke to a few people, some of which had the same issue and others did not. Food - I had low expectations of the food as i am not a huge an of AI, we booked it as it was a family holiday and was better value for money, however i was pleasantly surprised. Overall the food was very nice with plenty of selection that would suit most. The main restaurant is buffet style with outdoor and indoor seating (indoor can get V hot when busy). There is also another restaurant beside the infinity pool open in the day and we went there on 2 ocassions for lunch, limited choice which se