Gość
21 listopada 2024 r.
upon arrival, i was warmly welcomed by the staff. the check-in process was smooth and efficient, and the staff were exceptionally kind and professional. they even escorted me to my room, which i truly appreciated. the room itself was impeccably clean and had all the essentials i needed for a comfortable stay. it was spacious, featuring sitting chairs, a small coffee table, and a smart tv with access to netflix and youtube—a great touch. the wi-fi was decent, it was sufficient for my needs. the bathroom was another highlight of my stay. it was spacious, with a well-thought-out design. the shower had a curtain for separation, and the tiles were slip-resistant and user-friendly, ensuring a comfortable experience. while the fridge could have been colder, this was a minor issue that didn’t affect my overall comfort. the air conditioning and fan worked well, and the room always smelled fresh, with no unpleasant odors. one area for improvement would be the food at the hotel restaurant. i ordered a meal during my stay, and while it was decent, it wasn’t particularly memorable. enhancing the quality of the food could elevate the overall guest experience. all in all, i had a good experience at hotel kottayam grand. the welcoming staff, clean and spacious room, and thoughtful amenities made my stay enjoyable. with a little improvement in the food quality, this hotel could offer an even better experience for its guests.
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