I booked a villa with two bathrooms and a living room, instead I received an apartment with 3 bedrooms and a bathroom. When I asked for compensation, they told me that all they can do is give us the evening meal. I accepted so as not to spoil my vacation and that of the others. However, they wanted to charge me an evening meal! I got a mediocre apartment with a children's theme and only one bathroom. A mess of an apartment compared to the villa we had booked. I asked the receptionist why they listed the villa if they can't give it away, she answered that this is their marketing. In translation, take the villa because we're fooling you with an apartment and if you don't comment, we'll take even more money from you. Apartment: old and rickety furniture, drawn curtains, non-functioning safe, no place for towels considering that there were 7 people, beds like at 3 stars, no iron (but they still have 5 stars), no soap dispenser at shower, the hairdryer made noises like a broken Boeing, the bathroom battery was old and full of limestone, cleaning every 2 days, 1 bathroom for 7 people, only one row of pillows on some beds, you couldn't choose between a hard pillow and a soft pillow . The food, breakfast and dinner: mediocre, a 5-star hotel had canteen food and packaged sweets (biscuits, check and pastries, all were packaged). The staff is not very kind, they want to try but they still need training, especially the lifeguard at the spa, he is very stiff and nervous all the time. Spa: cold water in the large pool, few sunbeds for how big the hotel is. In the dry sauna, the door does not close well, plus the lifeguard will argue with you if you pour water on the coals. The wet sauna is a little warm, it does not have the temperature of a sauna. The bar on the 4th floor: it doesn't have many drinks, it only has a few, isn't it? 5 star hotel. Conclusion: it is a 3 and a bit hotel, it has nothing to look for in 5 stars.
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