Schloss Elmau Luxury Spa Retreat & Cultural Hideaway

Schloss Elmar is just incredible. The nature, the views, the rooms, and the service. Just unreal. We stayed in the Retreat in a suite with our children. It was huge and so comfortable. The views were amazing and we couldn't wait to wake up every morning to go explore the area. Heaven on Earth

I have stayed at this wonderful place 2 times before with my wife and kids. It has always been excellent. But unfortunately this third time was different. We visited over the weekend and upon arrival we found out that the full actual schloss, hideaway, was fully booked and closed off for a private event. That means no access for us to that spa area, no visits to the restaurants and jazz bar there and no access to the kids club and almost no kids activities. But we paid the same price as usual. If we would know this earlier we would have changed to another weekend. We mentioned it twice during our stay that we were very disappointed with this and the answer was simply: oh, sorry to hear that. So, very disappointing I must say.

Our trip to the Schloss did not start out well. We had reservations to stay at the Retreat and the day before we arrived, we found out that we would not have any access the Hideaway for the length of our stay(there was a group that had rented it out) and that we should have been informed of that when we booked. I was not happy as it's advertised as stay at one property and enjoy both. Phillip & Lukas (managers) went out of their way to make the best of the situation by upgrading our room and making dinner & lunch reservations for us off property. Fabienne & Phillipp from the front desk/concierge staff were also very helpful andfriendly. All in all it was a lovely stay and my husband and i agreed that mistakes get made and it's how a company handles the mistakes that really mean something and they owned their mistake and tried their best to make our experience positive. pros: lovely setting, great spa ("secret sauna by the river!), BMW loaner cars (the most gorgeous cars ever), bike rentals, sun loungers by the river, great bathrobes cons: the staff is young and although accommodating they could be a little more polished and let things fall through the cracks at times, the breakfast was good but not extensive (although I did appreciate the champagne) the restaurant situation is a little confusing - they advertise that there are three restaurants in the Retreat but it's really just three rooms that all serve the same menu and since we couldn't got to the other resort, that was very limited- I'm guessing it would be better if we could have used both resorts. The dinner were good but expensive in my opinion for what we got and I would say that the food was the lowpoint for us of an otherwise world class resort.

Wow - really wow that experience thanks to schloss elmau for everything so a good service - so a good life there really privat life with respect for the nature and super service- thank you for everything we will be back- i van only say herr Dietmar WOW - thanks

I had a truly amazing stay. Schloss elmau is a one of a kind hotel. Very few hotels feel as warm and welcoming as schloss elmau, while still feeling luxurious. Service is on top, and the area is absolutely stunning. The spas are unbeatable. Once you’ve been at schloss elmau you can never go to another spa, because it will never be able to match schloss elmau.

One of my most favorite places in the world to return to each year, Schloss Elmau is that special. The relaxation rooms, pools, spas and wellness features are exceptional (both in comfort and impeccable architectural detail), on my latest trip I especially enjoyed the newly constructed Sunset Lounge. The staff is always kind and everyone is fluent in English (the majority of guests are German), they are courteous, efficient and invested in providing a 5-star hotel experience. Even in the off season when the flowers are not in bloom, the beauty of the surrounding mountains create a breathtaking backdrop to be enjoyed from every window, in every wing, in every building. To my fellow vegans - Schloss Elmau will delight you with options at all restaurants, bars and lounges. Tutto Mundo / Retreat has an entire 4 course vegan menu! The restaurant concepts change throughout the year but the menus always have vegan options and the breakfast buffets in both Retreat and La Salle offer tofu scrambles, avocado toast and Oatly spreads - all featuring clearly marked ingredient placards. You will be spoilt for choice!