Four Points by Sheraton Kuala Lumpur, City Centre

We were very impressed by the facilities in the hotel, swimming pools and kids playgrounds. It’s child friendly and also family friendly. I love the Zumba dance that the gym organized, it’s on the weekends. A big thanks to Esha, who guided the session. High energy dance and cool down with Tai Chi. My friend and I had so much fun. Thank you.

Staff are so friendly and nice And especially those staff at the entrance and front desk they all take good care of my two kids (help them to walk up and down the stairs and play with them ) when I was carrying two strollers and stuff.

Baby cot provided and help to lower the level. Parking flat rate RM10 but need to validate at lobby. Outdoor facilities is very good for kids but rainy day in the morning so not able to enjoy it.

Service was so Excellent and satisfied! All staff were welcoming and treated us nicely. For sure will repeat

We had an amazing stay here. Some information that others might find useful. Location. City centre. Wouldn’t say it’s walkable to malls and not as accessible to food options. But that worked out well as we drove in from Singapore and somehow did not experience the heavy traffic we were warned of. However, Grab options are aplenty. Very affordable and very short waiting and travel times. Very easy to get around with Grab. Room. Ours was the twin double bed. View from our room is attached here. Big enough for the 3 of us. Very clean. Toilet amenities were great. Our only qualm was that there were no bathrobes provided. Service. Great. We were allowed early check-in, around 1pm. After our stay, our next stop was to Sunway lagoon and had to print the tickets. When we approached the front desk, one of the staff got us to airdrop to him and he got in printed in less than a min. Hotel amenities. Gym was amazing. I think they are still improving the gym, as we saw the studio not accessible yet and them bringing in new equipment. That being said, everything is new. Very spacious for a hotel gym. Worked well too that there is no crowd whenever I went. There’s a kids club for children to be entertained by their in-house staff. Swimming pool was amazing too. They have water slides and diligent lifeguards. They have the water beds to laze in the pool. The dry playground was great. Very big, ample space for kids to run and climb around. They have rock climbing at certain times of the day for a fee. We were the only ones for one of the days, and we had a dedicated person who was with us to belay my child and ensure everything was done safely. For the price we paid, I would say it was a steal. Definitely coming back.

Overall, our experience at the hotel was satisfactory, but there were several aspects that could have been improved. **About the Service:** Our family arrived at the hotel around noon, eager to settle in and start our vacation. Upon checking in at the counter, we were informed that we would receive a call when our room was ready. Unfortunately, the call did not come until 3 o'clock, which left us feeling a bit frustrated. We understood that the official check-in time was at 3, but we noticed other guests arriving at the same time who were able to check into their rooms early. This discrepancy was disappointing, as we were left waiting without clear communication. During this waiting period, we expected some assistance, typical of 4- or 5-star hotels, which often allow guests to store luggage and enjoy the facilities while waiting for their rooms. Unfortunately, it was only after we inquired about activities for our children that the front desk staff mentioned we could access the playground before check-in. A proactive approach from the counter staff would have made our wait much more pleasant. **Facilities:** The amusement park on the hotel grounds was enjoyable, but we encountered an abundance of mosquitoes, which resulted in many bites on our feet. Despite the mosquito issue, we visited on a non-holiday when the park was relatively quiet, allowing our children to have a great time without feeling overwhelmed by crowds. When we finally arrived in our hotel room, I noticed a few disappointments: there were no bathrobes provided, and we found the absence of paper towels outside the bathroom inconvenient. The only paper towels available were tucked away in the restroom, which made them less accessible for our needs. On a positive note, the bed in our room was exceptionally comfortable, contributing to a restful stay. We had a twin tower view room, and I must say the scenery was stunning; I truly enjoyed the views from our window. However, my husband pointed out a safety concern regarding the swimming pool. He mentioned that the tiles used surrounding the pool area were not anti-slip, making it easier to slip and fall—a caution worth noting for families with children. As for the gym, The gym featured two treadmills, and they were arranged in separate areas for men and women, which provided a sense of privacy. Overall, while we had some enjoyable moments, there were several service and facility-related aspects that left room for improvement.