Imperial Lexis Kuala Lumpur

Lovely stay here though at the start the room given was blocked view with contruction going on. It was inconvinient for me as a muslim lafy as i would need to cover my body while swimming despite the pool being in d room. So i called reception and after 2 calls and help with the staff Pushpa & her manager. They managed to give us a free room upgrade since i was there to celebrate my birthday. Appreciate the help thou we were transfered from level 31 to 16 but it was an unblocked view so i didnt have to worry. Nice stay but i think the hotel could do better with their soap/shampoo/conditioner. The scent was unpleasant to my liking. Lucky i prepared my own frm home. Otherwise all else was good. Oh & i got a complimantry birthday cake as well (no photos as it was delicious).

We booked the premium pool suite. Upon check-in, everything in the room was perfect, except for the view. Right across from the room, construction was in progress, and the workers were literally right in front of you (as shown in the picture)—it was an eyesore. While you have a private pool, there is no privacy. I called the reception to inquire about the construction schedule. They informed me that it would continue until 7 p.m. I asked for a room change, and the hotel staff was very friendly and went above and beyond to accommodate my request. He even showed me another room (on a lower floor), but when I saw it, I didn’t like the view—it also faced the construction site. The hotel staff only offered me two options: either switch to a lower-floor room or upgrade to a room with more privacy. I had no choice but to opt for the upgrade. However, the upgraded room was superb! The room is bigger and can accommodate my whole family at a time (more than 10 adults) The breakfast was excellent! I loved the private pool room—it was the only place where, as a Muslim, I could swim without wearing a hijab. Love the sky deck. When I booked the room in the app, I mentioned that I wanted to celebrate my mom's birthday. We were pleasantly surprised when the hotel sent us a cake and even had the staff sing the birthday song in the room. Overall, I absolutely loved this hotel!

Location was good. Services was top notch. I forgot my things after check-out but they still let me go up the room to take it. Breakfast was superb with lots of choices. Private pool also okay. They give me complimentary cake/cookies for my anniversary hehe thankss. parking is also covered so no need payment just verified the plate number and room number at the reception.

the staff is very friendly.. the room is clean, tidy and very comfortable.. brekfast good ..will come again..

This hotel’s facilities are perfect for our family of four. The room is spacious, stylishly designed, and even comes with a private pool. The breakfast is incredibly impressive with a wide variety of choices, and everything tastes great! The hotel is a local brand, and most of the staff are local Malay, all of whom are warm and friendly. It’s unfair to give a negative review just because the staff don't speak Chinese due to cultural differences. Finally, a few suggestions: the water pressure in the bathroom could be improved, and it would be ideal if the private pool offered heated water.

Stayed for 2 nights. Very comfortable and clean hotel. The waiters are very polite. Have nice views.Very good experience