Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

The things my friend and I loved: in order of preference 1. The level of thoughtfulness exhibited by the staff: their service is not in the face but low-key and results are seen and felt. E.g. Luggage is brought up to the room when I returned to the lobby after check-in time 2. Spaciousness and serenity of the room: great insulation for a peaceful stay and good sleep. You will love the carpet flooring in the entire room. Others have opted for laminates. 3. Together with point 2 above, this is about the fabulous breakfast spread. Some items are not found in other 5 star hotels. There are slight changes for the 2 mornings there and both days offer highlights. The only disappointing thing was that on Sun morning, the plain porridge was largely made up of water. The same thing served on Sat morning was literally fit for the King, a whole world of difference with many grains... Thick porridge for the King was there on Sat morning. 4. Location is highly convenient for more food and shopping in the mall. 5. Complimentary parking, love it! 6. Toiletries and towels are really of a certain class. Overall, the place oozes luxury and made us feel blessed and at peace. Staying at Pavilion Hotel was the best treat I could give myself. Will be back many times over! Thank you, all staff and Banyan Tree:)

Greeted by friendly doorman and direct us to level 8 hotel reception for check-in. Breakfast spread is decent but abit crowded every morning. Room is clean and bed is comfortable but the aircon seems too cold and suddenly abit warm in the middle of the night. Overall stay is very nice and well rested. The only issue is didn’t managed to have my late check out. When I placed booking, it stated Trip Diamond member tier can enjoy late check out. When I approached the reception lady (wasn’t friendly) she said it has nothing to do with their hotel. Felt cheated and disappointed. Because my flight is late night and I have to loiter for half a day.

We loved the corner room! Everything was great during our 5 night stay. Breakfast had good variety.

Nice hotel which is directly linked to Pavilion Mall. The room is very spacious and clean. We got a corner room where side and front view of the city can be seen. The bed is very comfortable and there’s an option to choose the type of pillows of your preference. The bathroom is huge and come with a bathtub. They provide bath foam and salt too. The spread for the breakfast is wide and food is good. The staffs are friendly, approachable and helpful. We would like to thank the hotel and staff for decorating the room specially for our wedding anniversary and a cake to celebrate the occasion. Thanks again for making our stay a memorable one.

Nice location for who like to shop, easy access to the mall n lots of restaurants to choose, breakfast was marvelous, worth paying n recommended 👍

Always in my list when I travel to KL. Great location and FREE PARKING (as I know some hotel around not included parking which maybe cost RM50 per day or more than that

great stay. although some hiccup at the valet service. room stay was good. and ac was good. staff were friendly and great service. Also went for their ramadhan buffet, great food as always 👍

Very well located along main shopping belt Bukit Bintang. The rooms are very modern and spacious. Hotel breakfast was very wide selection of food. Hotel connected to main shopping mall. There is no spa with jacuzzi or steam room. Just a small sauna room if this is ok for you.Otherwise this is a great hotel with good location to stay in the heart of KL.

Love everything about the hotel. Will definitely come back again.