I strongly advise against booking this property. I made a reservation through Agoda late on a Saturday afternoon and requested a cancellation the following Monday morning—well over two months before my stay. Despite my reasonable request, the property refused to make any exceptions to their refund policy, even though I was only slightly outside the 24-hour window. To make matters worse, the property has been completely unresponsive to Agoda's attempts to contact them regarding my request. If they won’t even communicate with Agoda about a simple booking issue, I can only imagine the kind of service (or lack thereof) they provide to actual guests. Additionally, I later discovered a review mentioning COCKROACH infestations at the property, which makes me even more uneasy about their lack of accountability and responsiveness. Given their unwillingness to assist customers and their apparent hygiene issues, I don’t believe this property belongs on a reputable platform like Agoda. If you value customer service, cleanliness, and peace of mind, I highly recommend booking elsewhere.
Przetłumacz