AmericInn by Wyndham la Crosse Riverfront Conference Center

Our third time here in the last 4 weeks. Only once was check in staff even friendly. This last time, we stopped early, just to see if the room happened to be ready, if not we’d have come back. Desk staff said to me that policy said we couldn’t check in til 1. It was quarter to, so I said to the family, get the stuff on the cart, if it takes less than 15 minutes we will have a seat and wait. (The lobby was empty, there were several chairs, a tv on, fireplace and computer with more seating) the desk lady audibly huffed and started pounding the keyboard and THEN said check in was 130 at the earliest and “we can’t have you sitting out here”. “ just check in” I told her “if you don’t want us here we will leave” she said “your rooms ready just check in” I worked front desk of a hotel for years and have traveled often, NEVER have I experienced such terrible “hospitality” staff. If she would have said we can’t check you in til 130 at first we’d have left and come back no problem, I understand that. She said 1, then said we couldn’t sit in the lobby a couple minutes?? What are the comfy chairs, tv, fireplace and computer for?? The rest of the staff were great, last weekend in particular, one older front desk lady was wonderful. Room is dated but clean, pool area is great. We are here almost every weekend visiting our special needs son who is living at a facility here for about a year. He loves this place. But after that front desk interaction, not sure if we will be back

Room was clean. Adequate for our needs. Wish the pool had been a bit warmer, the 3 yo shivered a lot. But overall every one had fun. Would stay there again.

We have stayed here several times as our oldest kiddo goes to UWL. We love the addition of free breakfast and the pool area is fantastic for our family! However, this time our room was not very clean at all. Not sure if it wasn’t rented for a while, but the entertainment center was covered in dust, the bathroom floor was dirty along with the toilet and the fridge froze all of our food. I know everyone is short staffed and hope that from now on rooms will get inspected if they haven’t been used in a while.

We booked the hotel because of the pool. Rooms were ok. Our view was the trailer park. The people in the next room were partying all night. We got no sleep. Walls are very thin. Called front desk at 3am. They talked to them but the noise continued. We had trouble with our keys when we checked in they didn’t activate them. They locked us out of our room 20 min before check out time. Had to go to the front desk twice to get them activated so we could grab our things. Not worth the price we paid. Would not have picked this hotel if not for the pool.

This is our teams second stay at the hotel. We come for the Ronald McDonald tournament. The place is clean, friendly staff and the boys love relaxing in the pool area after a long day of basketball! This hotel offers a very nice younger kids swim area which is a double win for families like mine with younger siblings traveling along.

Room was ok. Found some garbage behind the tv when we got there left from previous guest. Kleenex box was empty. My kids had a great time at the pool area. Our door didn’t shut overly well so had to make sure I pulled it shut behind me.

This hotel was horribly overpriced and inconvenient. This is an older hotel, not in a desirable area, it is what it is. The staff do their best and maintain it but it does not warrant $200 a night price tags. The in-room and buffet coffee is absolutely horrible with powder mix-in creamer. For what you are charging you can at the very least serve decent coffee with real half and half.

Continental breakfast: Ran out of food, poor selection of protein, long wait for waffles

This hotel was NOT worth $249.00 per night. Room was next the pool and the smell of the chlorine was awful making it very very humid for my sinuses. Frozen Breakfast was Jimmy Dean sandwich's sausage and egg. Microwave kept on loosing power!! A sign nearby said please only take one? After paying that huge amount maybe a $150.00 per night may have made it a little better, not sure if I can get a discount. I was there for a 50th University reunion, I’ve stayed in a lot of hotels in my lifetime and this one was a disappointment. I don’t want this posted I don’t believe in stuff like that. I wish it could it been better.