Gość
20 kwietnia 2024 r.
A decent resort but not up to our expectations for a Four Seasons resort. The pools were nice with large hot tubs in the adults area. However, you can barely see the ocean from the pools. We are used to enjoying beautiful ocean views at a beachfront resort. The resort is also built fairly far from the actual waterfront, making the beach very deep and a pretty long distance to walk from to get to the ocean. The distance combined with the cool water at the end of March meant we only went to the beach once out of our 4 days. The level of service was also not what we expected from a Four Season's. For example, the hotel messaged us to arrange a time to pick up our luggage prior to departure but then nobody showed up. It would've been easier for us to just plan to carry our luggage. The resort seemed maybe a quarter full at most, and it felt like they had less staff as a result of that. Patrons were extremely spread out and the staff as well, so not as attentive as they could have been. All of the employees actually working were great, just not enough of them. The management was not as responsive as we've seen in the past from Four Season's. I got a GI bug from something at the resort on our last day (unsure what since I only drank their water bottles and ate the food there but this is always a risk in Mexico I guess). I commented about this in the survey they sent us after our stay but received absolutely no response about it which makes me think they aren't really trying to use surveys to improve. At a prior Four Season's we left a minor suggestion for improvement at the spa in our survey, and they were unnecessarily responsive in offering a discount for the future. The juxtaposition of the responses to a more significant GI illness at Los Cabos with a minor issue elsewhere was surprising for a luxury hotel. The food was very good at the breakfast restaurant but mediocre for the other restaurants we tried during our stay. Since I'm not sure where I got my GI illness, I can't recommend which options to avoid. The drinks at the pool were good but often with long wait times to find someone to order from. We will definitely look for something better for our next visit to Cabo.
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