Ha(a)Itza

Beautiful , very nice design hotel with an amazing view over the the dune. Very big pool that can. E indoor or outdoor, nice restaurant and the food is very very good. Nice bar outside with a bar menu and les huître, really humid.great address in Arcachon. Ps : don’t miss the pastry shop’

Exceeding my expectations. The room and the restaurants looked better than on the pictures. The design is very well done, though the normal rooms are a bit small. The attention to detail is amazing. What makes all the difference is the staff. Everyone was wonderful, friendly, welcoming and very helpful. The hotel is just 1 Minute away from a small beach. If you want to go to the very long and beautiful beach at Dune du Pilat, the hotels provides a shuttle that drops you off at the top of some stairs, so it is just a 5-10 minute walk. I didn‘t want to leave and will definitely be back!

The hotel is modern and is trying very hard to be "funky." Unfortunately, that means it misses the mark when it comes to some of the basics. Service is slow, the breakfast is poor, the seating is uncomfortable in most areas and the staff can be quite uppity. Everything at the hotel is unjustifiably expensive, and the quality is mediocre. We wanted very much to love this hotel, but it just fails on so many levels that it doesn't merit the 5* rating. No doubt it is at least 3* and maybe 4 at a push. Whatever you do, do not opt for the Sunday brunch. It's 95 euro, and unless you absolutely love shellfish, you will be very disappointed. Essentially, it's a modest breakfast buffet with a shellfish counter. Having had brunch at the Burj Al Arab and many other 5* establishments, it was a complete letdown. Regrettably we can not recommend this hotel.

First time to the Bordeaux region and the close by Atlantic coast. By pure luck we found this gem in Pyla-sur-Mer and booked the top level apar**ent for 3 nights. While we nearly had the hotel to our own (at least it felt like it) in the first 2 days, it got busier towards the weekend. Nevertheless the service was impeccable, always someone to help and amazing with the kids. Superb 5 star service, a top concierge that made our trip one of the best ones ever and nice restaurants and bars. The breakfast was a nice and fresh selection, top quality and relaxed seating, both indoors and outdoors. On our last night the concierge booked the restaurant at the sister property Co(o)rniche just up the road, great sunset, good music, cold drinks and fab service. Overall one of the best stays I had in my life, we will def come back.

Amazing service&food. One of the very best hotels i have been to. In a great location with the beach/sea across the street, the hotel impresses for the quality of the staff/service and above all the AMAZING food. The sunday brunch is a MUST. Dont miss Cafe Haitza across the street and spending time in the pool.

This hotel boasts about Philippe Starck revamp. What a huge disappoin**ent. Concrete stairwells, and little decor, poor lighting and the facilities in room very poor. The service in the bar area are good, but it is a pricey option for a cocktail. Food quality was good but not outstanding. Breakfast buffet was nice but ran out quickly at busy times. Had to ask persistently for hot food, no offer of this up front. The pool is a key feature of the hotel, it nice but its crowded, little cleaning in evidence on the changing of the sunbeds to comply with Covid, saw no sanitation going on. The high turnover here it is not great. Large groups of people dining poolside on Sunday in the guest area was really loud, annoying and distracting. No privacy for guests. It like its key feature has to be on show to max number of people - so what is the point of an 'exclusive' hotel. Rethink needed on this. Spa services good but facilities poor -shared Jacuzzi in spa with Sunday brunch diners watching is not a luxury spa. Over marketed again. The area is monopolised by this hotel and its sister, there is no information within the hotel of other restaurants and concierge service is non existent, largely down to trainees in post. Overall it is overmarketed and does not stand the test of a 5 Star price tag.

Il y a l'hôtel Ha(a)ïtza, et puis il y a la pâtisserie Ha(a)ïtza... Mention très bien pour Stéphane qui oeuvre dans sa bienveillante compétence discrète, envers les clients, sur les équipes et le lieu depuis plusieurs années. Pourquoi ne pas dire les choses bien lorsqu'elles le sont. Le service, l'accueil évolue de façon très positive. Il y a une recherche permanente pour que le client soit bien, dans un hôtel 5 étoiles me direz-vous... Vous n'êtes pas obligé de loger à l'hôtel, mais vous pouvez bénéficier de ce merveilleux environnement, et la rénovation recherchée du lieu, voulue par les propriétaires, qui anime en douceur, même l'hiver, ce quartier proche de l'océan. Un endroit à voir et revoir autour d'un café... ou un peu plus! A souligner... le petit déjeuner de la pâtisserie, ou le buffet de l'hôtel pour le résident. Personnellement j'ai fais le choix entre un paquet de cigarette journalier, et un excellent petit déjeuner de temps à autre à la pâtisserie. C'est beau, c'est bon, c'est calme, le moment idéal pour bien commencer votre journée ! Le brunch est à souligner, il demande d'économiser ou pas, pour se l'offrir. Il est à l'image du chef Stephane Carrade. Félicitations de ne pas avoir laisser tomber dans l'oubli un tel établissement !

Nous avons passés 3 jours dans cet hôtel. Tout était parfait. Le personnel est souriant, serviable et professionnel quel que soit le poste (de l'accueil aux voituriers en passant par les restaurants et le SPA. Spa très agréable. Soins à faire dans la mesure du possible. Très bons petits déjeuners au bord de la piscine .... Chambre agréable avec balcon, bien que la décoration Starck surprenne un peu au début ...

sejour parfait avec un accueil et une gentillesse exceptionnels et ce à chaque poste accueil :restaurant cafe salon de the et meme le chauffeur de la navette Jean … tous ont ete adorables et tres professionnels avec d’excellents conseils pour les visites rien à redire! si !nous reviendrons!😀