The staff were amazing, as was the indoor pool area with water slides. We really appreciated the large size of our unit with 2 bedrooms and 2 bathrooms. While we would certainly stay there again, we would like to see some changes for the high price paid:
The mattresses are horribly uncomfortable and lumpy and for what is labeled a 4 star property asking $500/night, the mattresses MUST BE replaced with something high quality. It is clear the mattresses are extremely worn and old. Hotel and rental properties should replace mattresses every few years considering the use they get.
The kitchen floor was absolutely filthy. While the kitchen counters and the rest of the unit had been cleaned and dusted, the kitchen floor was sticky and dirty. The dishes were also filmy and we had to hand wash them. It seemed the dishwasher did not do a sufficient job cleaning many of the dishes we unloaded from a "cleaned" cycle.
The furniture and decor is dated, which we actually thought was fun and met the "Great Outdoors" late 80s/early 90s vacation vibe, but, it truly needs to be steam cleaned. The upholstery was dirty, and one of the sitting chairs and floor lamps were broken.
They provided gas grills outside, which was great, but no heavy duty grilling utensils or grilling non stick spray...so we had to buy the grill spray and made do with a tiny pair of metal tongs...when we really needed a heavy duty metal bbq set at our disposal.
Make the necessary updates, to match the price paid.
Przetłumacz