Relais Villa Vittoria

Warning: Avoid Relais Villa Vittoria at Lake Como. Our stay was a nightmare—worn-out, dirty rooms with mouldy toilets and insects crawling on the floor and near the bed. After complaining, we were moved to another room that was worse, with bed bugs on the wall. The hygiene issues were shocking, and the staff’s attitude was dismissive, refusing any refund. We changed hotel immediately the same night. Their social media paints a false picture of luxury, but the reality is far from it. Don’t fall for this scam—save yourself the trouble and book elsewhere.

We stayed at Villa Vittoria for 2 nights to celebrate our wedding anniversary. We went with high hopes (lovely website - it looked absolutely gorgeous) not least because we paid a premium price - 1800 euros for a lakeside view (Room 203). Thank goodness the view at least was amazing! We had a reasonably good anniversary dinner in the restaurant on our first night (nothing spectacular and another 200 euros to the bill). However, as much as we tried to ignore things, there were many, many negative issues. We privately emailed the hotel as soon as we had left and listed our complaints in the hope that they would make a reasonable financial refund (we felt at the very least the cost of our dinner would have been a gesture of goodwill). Issues like no robes, water not replaced, fridge not working properly - all relative minor irritating things - and yes - we could have raised these at the time. But as the issues mounted up we just didn't want to negatively impact our stay. As guests in a luxury 4* hotel why should the onus be on us to be chasing staff and checking up on detail that should automatically be in place? We are also just not those kind of people - complaining to overworked staff is not something that comes naturally. However, hygiene and the presentation of hotel bedrooms should be right at the top of a hotel's list of priorities particularly when they are charging such a premium price for them. The hotel management responded to our email (5 days later) with surprise, surprise no financial refund - but the very worst of it was that they completely ignored the key issues we raised with them - and these were: - considerable mould in the shower - UNACCEPTABLE in any hotel no matter what the grading is. - broken shower fitting. - abysmal state of the shower tray. - unacceptable level of cleaning. - marks on the floor and the soft furnishings. - shabby presentation of the room decor not to mention no socket on one side of the bed - a lamp yes - but nowhere to plug it in??! - slack housekeeping in communal areas (other reviews mention the constant wedding packages - they are well worth a read too). Overall the view of Lake Como for us from our very expensive room was lovely (as long as the guest next door wasn't smoking a cigarette off his balcony which we inhaled and smelt whilst lying in our bed), our one dinner in the restaurant on our first night was 'good' (not excellent or even very good) and our experience was only saved from disaster by an efficient, polite lady running the breakfast buffet. HOWEVER, the cleanliness and hygiene in the our room was unacceptable as well as the general feel of the hotel being in need of a revamp and a good clean. Since we have arrived home, we have read many similar negative reviews online about Villa Vittoria over several years - we feel sure that they do recognise that their hotel experience consistently fails guests. Villa Vittoria is a hotel that is in desperate need of financial re-inv

This is, primarily, a wedding venue. As such, when there is a wedding (often), the wedding group and their needs take precendence at the property. The wedding events take place on many levels throughout the day, which would make it difficult if non-wedding- attendees were at the hotel. There would be nothing for them to do or so. The location is, in reality, not particularly near anything ~ there are few other restaurants or services nearby. if you don't have a vehicle to drive, it is difficult to get around. Parking for your vehicle is off-site, and it's a bit of a walk. Breakfast was certainly adequate. Lunch when we were there consisted of 3 entree choices, all over 20 euros each (which was expensive). The rooms are lovely, especially if you have a lake view. The rooms were very clean. The views from the rooms and the terraces are simply stunning. The bathtub/shower combination is....interesting. It is a full sized Jacuzzi bathtub, with a cylindrical enclosure for a shower at one end of the tub. The cylinder is too small to really move inside once the door is closed. Climbing in and out of the tub is frankly dangerous if one is over perhaps age 45, or has even the least bit of instability (or even if you aren't tall.....the step into, and out of, the tub is quite big). I doubt that I would even consider this a viable option for lodging at any point in the future. But if one is planning a wedding, I suppose it is lovely.

Beautiful boutique hotel on Lake Como. The view from the room balcony is priceless. The rooms are spacious for Europe and the breakfast was excellent. A quiet, little gem in an area that is being slowly overrun by tourism.

We stayed at Relais Villa Vittoria in Laglio while attending a dear friend’s wedding, and the whole experience was wonderful. The setting alone is stunning, but what truly made our trip memorable was the staff — especially Claudio and Leonardo. From the moment we arrived, they were warm, attentive, and genuinely fun to be around. They went out of their way to make us feel welcome, checking in on us throughout our stay and adding a personal touch that turned a simple hotel stay into something special. By the end of our time there, it felt like we were saying goodbye to old friends rather than hotel staff. Between the beautiful wedding celebration and the incredible hospitality, this trip was truly memorable. If you’re looking for a place with beautiful views and even better people, this is it. Thank you, Claudio and Leonardo, for making our stay unforgettable!

The room is very outdated. Bathroom is very outdated, decor is depressing. Bathroom is like you are back in time machine to 90ies...Towels appeared and felt to be old. TV is smaller than laptop screen. Especially it strikes you as a contrast with nice reception and grandeur hall. Restaurant is very overpriced. Breakfast is nice.

Very beautiful hotel in a former villa. Loved the terraced layout with Al fresco dining at too and pool area below. Parking was easy

My husband and I had our wedding here at the Relais Villa Vittoria a few months ago and WOW it was a dream come true! Laura is absolutely wonderful to work with, and assisted with every detail I had in mind to help the day go perfect. I could not thank her enough. The hotel and atmosphere is clean and beautiful. The staff is very welcoming and the food is fantastic. Choosing this place as our venue was by far the best decision we made. I now have the most amazing memory of my wedding day I get to cherish forever. THANK YOU! If you still can't decide where to book, stop looking and choose Relais Villa Vittoria!!

Before I begin, I want to be clear: I am not the type to leave negative reviews. In fact, I usually take the time only to share positive feedback and highlight what businesses are doing well. Unfortunately, in this case, I feel compelled to offer a constructive review, because our experience at Relais Villa Vittoria in Lake Como was deeply disappointing—and not at all what we expected from a property rated as a four-star hotel. We arrived before check-in, which we knew was early, but we were told we’d be notified as soon as our room was ready. We decided to wait by the pool with our two children. Unfortunately, the pool area would not serve any lunch or snacks, even though snacks were listed on the menu—they apparently aren’t available until after 6 PM. Our kids were already in their bathing suits, so we couldn’t just head upstairs for lunch due to them being wet and in bathing suits. Eventually, we were told the upstairs restaurant would be closing early due to a wedding, so we rushed up in hopes of grabbing something before it shut down. Only at that point were we told, almost as an afterthought, that our room was ready. The front desk staff, particularly one woman, was neither helpful nor welcoming. It quickly became apparent that this is not a family-friendly hotel. While the property might market itself as luxurious, it seemed clear that guests with children were not exactly embraced. When we got to our room, we found multiple issues. There was broken glass on the floor, a damaged TV stand in the second bedroom, a broken mirror stand, and a telescope that couldn’t be used because its brackets were broken. The air conditioning didn’t work despite our repeated requests to have it checked. We were told it was working—but it clearly wasn’t. Thankfully, we were able to sleep with the windows open due to cooler weather at night. The beds were also quite uncomfortable. The bathroom situation was another disappointment. The “shower” is actually a bathtub with a narrow, glass cylinder partition—making it virtually unusable. My husband, who is 6’4”, couldn’t even fit. On top of that, only one of the showerheads worked; the rest were broken. But perhaps the most frustrating part of our stay was the hotel’s wedding schedule. What we didn’t realize—and what’s not made very clear upfront—is that Relais Villa Vittoria functions more like a wedding venue with hotel rooms than the other way around. There was a wedding every single night during our stay- let’s call it a wedding carousel. Each one took over the entire property, spanning all three levels, and effectively blocked guests from using the grounds. We were essentially confined to our rooms each evening due to the noise, crowds, and exclusivity of the events. And given the hotel’s fairly remote location, there’s nowhere else convenient to go in the evenings. On a more positive note, the servers and hotel staff (outside of the front desk) were very kind, and the food was okay—not amazing, but dec