The only redeeming aspect was the exceptional effort of a new staff member who went above and beyond on her 1st day.
The check-in process was smooth, which initially gave us hope for a pleasant stay. However, things quickly took a turn for the worse. A few min after settling into our room, the new girl informed us that our room had been mistakenly rented to another party. By this time, we had already unloaded all our luggage for a long weekend stay.
After being notified of the mix-up, we were assigned a different room located a considerable distance away. We had to load our belongings back into the car and move to the new location. Upon arrival, the newly assigned room was in an appalling state, with dead bugs on the floor, footprints on the sheets, and general debris everywhere, as shown in the attached picture. Unfortunately I did not take more pics.
We had no choice but to move back to the original room where the beds were unmade, and we were unsure if the sheets had been changed. The new staff member (the same girl at the front desk)kindly retrieved fresh sheets from the laundry and made the bed for us. Nonetheless, the room remained dirty, outdated, and poorly maintained, with empty tissue boxes and more.
The condition of the hotel grounds was equally disappointing. The pool was under construction, rendering it unusable, and the outdoor grass was about two feet tall, making the area seem neglected and rundown. The whole place felt more like an old, shabby motel than
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