Post Hotel & Spa

We booked at this hotel because we wanted the quality experience of a Relais Chateaux establishment. However, and incredibly, the room we had booked (Fairview Cabin 102) had no heating throughout our stay. We reported this to front desk and the maintenance person brought in a fan heater; he explained the heating system had been having issues for a long time. This was confirmed by front desk - we were told the cabins would be closed for maintenance shortly to fix this problem. Temperatures were sub-zero during our stay. The fan heater was noisy and we had to turn it off in order to be able to sleep. As a result, the room was extremely cold in the morning. It is absolutely unacceptable to open a room for booking in the knowledge that there is such a serious issue. It is even more so to actually host people in such a room in -7C nights. And it is outrageous to offer a fan heater as a solution - as if we were staying in a roadside motel. I pointed this out yet again at checkout. We were given a 30% discount. But we didn’t book a room to get a discount. We booked a room to enjoy a luxury Relais Chateaux experience in the exceptional environment of Lake Louise. This hotel failed us miserably. I would never stay here again.

A very comfortable hotel with lots of nice traditional features: cosy quiet areas, lounges, games room and library. Tea and coffee available by reception even though they are also offered in the room. We had a lovely duplex room with dual aspect and good amenities, but despite snuggling into a very comfortable large bed, ear plugs (available in the bedside tables) are essential due to the passing trains day and night. Large bathroom with shower and jacuzzi bath, basin & loo downstairs and loo/basin upstairs – both stocked with nice toiletries. Open fire stacked with logs for when it’s chilly. Lovely bathrobes. Dining room very nice and ok service – we only had breakfast there. My husband opted for the buffet, but I opted for Eggs Benedict which was delicious but arrived late just as my husband was finishing his meal. Expensive, but good to have included refills of tea/coffee and orange juice. Lovely health club with nice pool, jacuzzi and sauna – towels provided. Hotel situated a stone’s throw from the small village of Lake Louise, which offers some good café choices for breakfast and lunch. Very close to must-see sights of Moraine Lake, Lake Louise and the Gondola/Chair Lift. Only downside was The Outpost – advertised as a traditional pub, but more like a noisy overcrowded sports bar. Closed on a Sunday and Monday, we arrived 6pm on Tuesday to be told there was a 40 minute wait for a table + we were told there was no wheelchair access for our friend. We were offered bar menus to use at one of the hotel lounges to eat at a coffee table – not ideal but this was probably better as it was quieter and fairly quick service. Canada was overall very good for wheelchair access, so this was unusual, but should be considered.

Lovely friendly cosy comfortable hotel in a beautiful location. Views of surrounding mountains are stunning. River runs alongside the hotel. 3km walk to Lake Louise along a peaceful trail. Fine dining in attached restaurant serving excellent food and wine (at a price!)

We loved our one night stay here….we had an exquisite suite that was a fantastic splurge. The bathtub was fit for a queen! Every piece of furniture was comfortable and the rooms, hallways and lobby immaculate. Wish we had more time for the lovely lobby tea service. Staff were friendly and warm

Overpriced, even by Canadian standards. Especially the restaurant. Eek! Pleasant staff. Decent pool/spa and robes. But don’t get a room at the front as the noise of the trains is will keep you awake. Bring earplugs or ask to go on the other side. Nice enough, but not as nice as it thinks it is.

Google review summary 4.6 434 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites  Tripadvisor 4.5/5 · 1,409 reviews Reviews Edit review All Wellness (45) Spa (38) Couples (18) Nightlife (17) Hot Tub (13) Pool (12) Restaurant (22) Fitness (21) Air Conditioning (12) + 16 more Most helpful All reviews C G3/5just now on  Google Just like many others have said, the hotel is outdated. There is no air conditioning and the heat stayed on although we had the control turned to the lowest setting. We tried opening the back door with screen door closed but a squirrel came into our room because the screen had a big rip at the bottom. There was a window but we were afraid something would come through that screen also. Although it was 50 degrees outside our room was very stuffy. The carpet and furniture are old and dated looking.The staff is hit or miss. The bellman and maids were very courteous and our server at breakfast was nice but the check-in guy was not friendly or helpful. We tried to eat at the restaurant but I was told to take off my hat (I'm a woman). I understand rules but it didn't make sense to us that our only option was a prix fixe fine dining experience for $160 CAD. The more casual restaurant was closed. The whole area is outdoor oriented and casual so it would be better suited to have a casual choice restaurant at all times. We'd done a 10 mile hike that day and the last thing we wanted to do is dress up for dinner. A positive for the hotel was coffee was offered in the lobby for free every morning. The turndown service at night was nice. We got a bottle of water and a granola type bar. For the price we paid, the room was not worthy. The coffee machine in the room was a lot of trouble to operate and malfunctioning. There was no refrigerator on the room but we were able to get one from the front desk.It is extremely overpriced and profit does not seem to be put back into the accommodations. Rooms were not sound proof. It was noisy a times. In summary we would never stay here again.