The Terrace Hotel Lakeland, Tapestry Collection by Hilton

酒店在湖畔傍邊，就是房間有點小其它還可以，地址在Lakeland中心小區很方便。

We celebrated birthday for five enjoying the Saturday brunch. All five of us ordered a different entree. Everyone was happy with their choices. We had avocado toast, omelette, breakfast sandwich on brioche, pancakes, and Benedict. Our service from the valet to the host to our server was seamless. The bottomless mimosas weren’t bad either ;-)

I cannot thank the staff enough for all that they did to help us through Hurricane Milton: Leon, Emma, Salvador, and others made a very difficult situation has comfortable as possible. Even though many of them had to spend the night at the hotel to provide excellent service, they did so with grace and hospitality to those of us who felt misplaced and homeless.

The hotel is almost a 5. I didn’t like the bed. Rooms are nice clean complimentary water and coffees are great. We didn’t get complimentary breakfast but the food in the restaurant was great. They didn’t have regular coffee only decaf. I drank the coffee in the room.

This is a wonderful historical hotel, beautifully updated and kept. We stayed in a suite, overlooking the lake and enjoyed every bit of it. Bed was great, spacious rooms, nice amenities. But, best of all is the staff in the hotel and restaurant. They are warm, courteous, friendly, helpful and better than some of the five star hotels in which we have stayed. If you go to Lakeland, this is the place to stay!

I chose this hotel because of its proximity to the event I was attending. The hotel is very nice! The brunch in the restaurant was great! Several restaurants and a park with a few steps of the hotel. Beds were comfy. The downfall was the AC wasn’t working right in our room. It was 77 when we checked in the afternoon and when coming back from our event it was still 77. The front desk couldn’t switch our room because she could t log into the computers. It was 11pm and the maintenance person had gone home. When I checked out the next morning, I was given an I’m sorry but this is an old hotel and the ac units freeze sometimes because guests turn them down to low. Hmmm, it has been remodeled and it is summer in Florida. I was told I would receive 10,000 points to my Hilton account for the inconvenience. Lack of sleep because the room was hot and the fact that the room was 45,000 points to reserve is not right. At least half the points would have made it somewhat of a better experience. Sweating instead of sleeping in not why I choose to stay there! Would I stay there again? Only if the room was a decent temp when I checked in otherwise, no!

This is in what’s considered “downtown”. While the beds are comfy and it does have a restaurant, it’s over priced. I’ve stayed here twice and both times my shower amenities were empty and I had to flag down housekeeping to fill them. Both times the coffee make (nespresso) was not working properly. It’s cute if you like the “downtown” feel, but there’s no pool either. It’s also extremely noisy in the morning. Was awoken by the garbage truck, got back to sleep to be awoken by another truck. Decided that I wasn’t going back to sleep so I got up and checked out. Again, if you’re just coming in for the afternoon and are checking out earlier in the morning, this might be convenient for you.

As a Hilton Honors Diamond member, I enjoy staying at different properties within the Hilton portfolio. An overnight stay in central Florida led me to Lakeland and I chose this downtown property. i did the usual online check-in and room selection the day before arrival. While on my way driving to Lakeland, I got a message that another room was being substituted, exactly one level below the one I chose. Digital Key was received for that new room. Upon arrival at the hotel on Pennsylvania Avenue, I saw a sign saying Valet Parking. There is no sign for self parking, which makes things very confusing. In a panic I drove around the block and pulled off to contact the front desk thru the Hilton app to inquire. I was told by Noah to enter the same driveway but drive past the valets and I could park on my own. I was still approached in the parking lot by someone who put a ticket on my dashboard and gave me section to hand to the front desk. (Having to do that negated one of the benefits of the Digital Key, to bypass the front desk and head straight to one's room.) I was directed to park anywhere in the lot except those reserved for Diamond members. I said I AM a Diamond member, and was then welcomed to use one of those closer elite spaces. At check-in I was offered a plastic key along with my digital key as they are not 100% reliable. Meanwhile I enjoyed the rest of the evening having dinner in the downtown area, watching to Silver Star call at the nearby Amtrak station twice, and got some more healthy walking around Lake Mirror. When I finally retired back to the hotel to watch TV and relax, I found that the room lacked a remote control for the TV. Back to the app to question Noah at the front desk, who was very nice to bring me a remote and ensured that it worked OK. Housekeeping, however, should have ensured that one existed before leaving the room after cleaning. I found the room to be amply sized for my needs. Bathroom had a huge counter. No issues with hot water in the shower. TV and WiFi worked well. However, the good news is that the desk has outlets and charging ports; the bad news is that they were all powerless and thus useless. Some of the same on the nightstands were also dead, but I had enough that worked. Had to use my laptop on the bed . I did get a good night of sleep, and was ready to move on in the morning. For check-out, I figured I had the choice of doing so at the desk or via the Hilton app. Since I had the plastic key (unused) I wanted to return it. However at the desk was a sign that staff was not present and would be back later (maybe bringing somebody else a missing TV remote?). That sealed the deal, and I checked out in 10 seconds over my phone, leaving the key on the desk and departing. So as constructive suggestions, check rooms for all need items before making them available to incoming guests, change your sign from Valet Parking to Valet and Self Parking, and work on the obvious st

Let me first say the front desk staff is great, as are the valet folks when working. If you go to the restaurant, they are great too. I’ve stayed here several times and plan to again. I left a Braum Series 8 Pro electric razor in my room over the weekend and didn’t realize I left it until the day I checked out and got home and it wasn’t in either of our bags. When I called the hotel, someone searched the room and they eventually found it. Anyways, worth knowing the folks are not only nice, but will also help find items left behind and get them back to you. Thank you!