Regency Inn Lakeport

The hotel was very quiet. The location by the lake was beautiful. But when had first arrived he couldn't find our reservation. When we had got to our room I took a look around the room and saw hair in the bathtub there was mold in the ice trays in the freezer along with a very wet freezer . They don't have sheets on the bed it was just flat sheets covering the mattress. We didn't get room service the entire time we were there. We definitely won't be staying at this location again.

The biggest problem was the “check in” at the hotel was horrible. They claimed not to have my ******* reservation information. I showed the clerk my reservation email and he demanded I pay him. I explained I already paid through ******* and showed him the email that reflected the details. He refused to check me in and did nothing to try to verify the information. I had to call ******* and after 20 minutes of talking to a representative I was told I would need to be transferred to another depar**ent. And of course the call was disconnected. Did I receive a call back even after I had verified my call back number - no I did not receive a call back. So I had to call ******* again and verify all my information, then I was transferred to the other depar**ent, and after 1 hour total I was able to check in and get my room key. It was terrible on both the hotel clerk’s behalf and also ******* (who according to the clerk hadn’t sent over the reservation information. Honestly it was by far my worst experience checking into a hotel and I have stayed at several hundreds of hotels/motels.

you can hear mice in between the wall chewing wood or wires

Significant parking for boats, and the power outlets nearby worked

Heaters did not work,got to room too late in the evening to complain

Bed was very comfortable

Will stay somewhere else next time

This is a basic, somewhat updated, mid-century motel. My room was very clean, but basic. I was impressed with the on-site management who took great pride in their motel. The motel is convenient to downtown Lakeport and many local events. Nice view of the lake.

Pros - The owners were accessable when needed. The room was very clean. The location was convenient to the freeway and food options. Cons - The hotel has a pool area that leads to a deck that overlooks Clear Lake. It wasn't open until 11 AM. My impression is that it would have been a very nice place to see the sun rise and/or sit and watch the lake earlier in the morning.