Quality Inn & Suites Golden - Denver West

Dirty and a shame they don’t respect the guest enough to cleanse the rooms and halls. I could have posted 100 photos but these should give you an idea.The address may say Golden but it’s more like fools gold. It was sold out so if it’s what you can afford, go for it.

The rooms are very clean. Minor repairs needed thru out the building. Hot breakfast..only thing they had hot was the waffles. Very scarce breakfast options. Young women at the front desk needs "retraining" in hospitality. All the other staff was very good.

It was SO so dirty! The sheets were not changed as I could see the wrinkle marks where each person previously slept. The hot tub did not work and had not for some time per the worker. The toilet and seat weren't clean and had brown stains. The fridge didn't work. The wall paper was peeling. The elevator was frightening. The floor numbers didn't light up when pressed - it was totally suspect. I saw them using the hand towels to clean floors. Terrible!

We first checked into our room and it was DIRTY. We found a bug on the chair which resembled a bedbug and there were stains all over the floor and on the sheets as well. We went to the front and they got us into a new room. We checked the beds and found no stains or bugs but there were still stains on the walls and the toilet wouldn’t flush:( very disappointed for the ammount of money i paid. Do not recommend

It should have been a warning when I saw a teenager leaping from a first floor window only to discover it wasn't a naughty guest but an owner? manager's? child. After a 4-hour drive, I was truly looking forward to a hot soak and room service meal. Having prepaid for my room, I was greeted with the words, 'How do you plan to pay for your deposit?' Deposit for what? 'We require a $100 damage deposit.' (They had a sign posted saying $150 damage deposit.) I have NEVER heard of something like this but I'm an older woman traveling alone, so I handed over the $100. Then they demanded to photocopy my driver's license. There was no place to put my handbag and neither the owner/manager? or window-jumping girl were willing to leave one of the only two lounge chairs in the lobby, and nobody offered to assist with my bag. After 5 minutes in my room, I went back to the desk and told them I didn't want to be charged for the pre-existing damages: Dirty drapes partially off the hook, chairs with some kind of moisture stains, a broken window frame with broken screen and first floor window that doesn't lock. Black mold around the tub with a broken stopper. Broken outlet covers, filthy unplugged phone. There was no 'I'm sorry' or offer to clean the room or give me a cleaner room. Then, it got better. The whole thing about them having room service is untrue. So, no soak, no room service. When I checked out and asked for my deposit it was returned slowly and reluctantly. Desk clerk looked a little worried when I asked for the photocopy of my driver's license. My call to customer service confirmed that Quality Inns do not require a damage deposit. I love leaving good reviews for good service but I found nothing here except sketchy behavior and a dirty, dilapidated room.

Door to room was not labeled within room number. Written small in sharpie. Room and ac unit smelled bad. Bed was uncomfortable. Cigarette stains and lipstick stains on walls. Breakfast was missing coffee but had moldy oranges. We could not stay and can only hope we get a refund for the 2 nights we would not stay there

On Christmas night Mary & Joseph were at least offered the barn....not so at this place! 2023 Christmas day I made a reservation for 2 nights for my adult grandaughter stranded in Golden. When she arrived they demanded $200 CASH to allow her access to the reserved room. Pure extortion & threats followed when she broke into tears after being told I would still have to pay for the room anyway!! Luckily the Baymont across the street do not resort to such criminal actions toward their guests and we thank them for that. NEVER EVER stay here if you want to be treated with just a modicum of respect...Excluding Choice Hotels from MY traveling itinerary has now made my choices so much easier..

0 stars. I hate that I even have to give it 1 star. Checked in for not even 15 minutes before we left. Noticed our room was a little dirty, they tried masking a smoke smell with air fresheners, noticed bed had a little dirt on it so we sifted through to make sure stuff was clean & ended up finding a used needle next to a scale. We let management know ASAP-they brought in housekeeping & his words exactly were “then leave” they also tried telling us it was probably someone’s insulin. Last I knew most insulin has to be refrigerated & next to a scale? Horrendous experience! Do not stay here.

AVOID at all costs this location: Quality Inn & Suites Golden - Denver West. On my arrival for my room, purchased far in advance through Traveluro, my reserved room was not cleaned, the bed still unmade. I was offered a second room and the bath tub was not clean and there were all sorts of dark smears on the walls in the main room. There was so much bad air freshener in the building, I could taste it for an hour and a half after my departure. Front desk agent was on the phone repeatedly with his general manager about the situation. When I said I would not stay and requested a refund, he said they had to make it through the online contracting company Traveluro. 7 days later, having heard nothing, nor received refund, I contacted Traveluro. They emailed me to let me know that Quality Inn & Suites Golden - Denver West was not answering their phone calls. If you need a Wonderful Place to Stay, I suggest the Best Western at 3440 S Vance St, Lakewood, CO 80227.