Courtyard Lansing

Our hotel shower did not work and only a small spray of water came out, the toilet didn't work properly, and the front desk clerk upon check in came from the back, unaware that we had walked in.

Did Not get the room I’ve paid for! Also my reservation should include breakfast for 2. The hotel had a little Starbucks but not a breakfast included. The receptionist was very surprised that the breakfast should be included. Reserved a room with King bed and a double sofa bed but the sofa bed was not there!

Nothing unique. A hotel, is a hotel. But, Staff were extremely cordial and friendly.

Staff are very helpful! Easy check in, great location. Only complaint is that hopefully pool will be maintained better Will stay again!

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

Desk clerk Shayna was exemplary. She helped me promptly & efficiently with 2 rather difficult problems. I appreciated that.

I asked the front desk if they had somewhere to store my golf clubs while I was in town and she said no when clearly there was a room marked Storage right down the hall. The room smelled of mildew. Housekeeping did not clean my room while I was out all day.

I've stayed at MANY Marriotts and this was THE WORST! It was dirty AND smelled like smoke! Room was dirty an the blinds had mildew on them. The pool was broke (and green). The elevator was broke. (I felt bad for the lady in the wheel chair checking in). There wasn't anyone at the front desk. When we asked to get more towels they gave us green ripped rag towels and said they didn't have anyone to do work the washing machine. I would never ever stay there or recommend this hotel to anyone.

First off, I booked at this hotel for my family and another family. Together we had 4 young kids that were really looking forward to swimming. Actually, I filtered my hotel search criteria to specifically include hotels with a swimming pool just for the kids. Nowhere was I ever notified that the pool was closed for maintenance, not even when I called the property to verify my reservation when I only received check in info, for one of the two rooms I booked, the day prior or at check in. We found out when the kids were dressed in their suits and we saw a very algae infested pool. I never would have even considered booking this property knowing there wasn’t a pool available. My other complaint is that we booked a king suite with a “double” pull-out that states the room sleeps 4 “adults.” Not only did we open the pull out sofa to find that it was very much only a twin size bed but the mattress was stained and there was absolutely no bedding in the room. The front desk was very prompt on bringing me new bedding that only had 1 pillow. Both of my booked suites were like this. I even marked 2 adults and 2 children on each booking and we still only had 3 towels and 2 wash cloths. Obviously these rooms were never meant for 4 ppl. The sitting chairs in the room pictures on the website were also nowhere to be found. Overall I am very disappointed in my stay at this location. I have never been so disappointed in a hotel room that I paid this much money for.