Hotele Caesars w Las Vegas

Very good hotel with central location in the Vegas *****, had the tower view so was able to also see the fountain. Unfortunately Trip messed up my booking from the tower view originally to a regular room so I had to top up in additional to the extra fees I already paid at booking, but was subsequently compensated for after much exchange with the customer service. Room was as expected, clean and free of smell.

It’s my second time staying at Horseshoe and I love it, great location, connected to Paris, clean, great rooms, amazing views!!!!!!! A little complicated to figure out where is your room tho and there’s always a huge line for check in because the staff is a little slow and always talks a lot with the costumers but they also have check in machines (it didn’t work with my reservation) They have lots of family friendly activities downstairs and some places to eat like Jhonny Rockets and Subway, where you don’t need to get out of the hotel to eat

I was really disappointed about having to pay for coffee in this grand hotel. A few days after I stayed at 4-5 star Caesar Palace, I stayed at a hotel in Utah with 3 star that provided the best coffee ever!!!! Caesar Palace … a disappointment!!!! Save money elsewhere!!!

Hotel was spectacular. Great room which was large and had awesome views of wheel and sphere. Pool was great. The hotel was a little worn in areas, but still a fantastic hotel with our highlight being the flamingoes for sure 🦩

The staff at this hotel were so friendly and helpful. The modern use of contactless check in and out makes it quicker to access room keys. There no need to wait in line for questions about your stay, they send text that provide links to any accommodation you may need.

The parking garage elevators were all broken so we had to walk down the ramp for 5 levels with all our luggage. That was quite annoying. There were also no refrigerators, microwave or coffee makers in the room. On our last night we grabbed some pizzas from the lobby and I am pretty sure I got food poisoning. Other than that it was a great stay.

Good location, as it is pretty close to being at the center of the *****. Any staff we encountered were all friendly and helpful. The rooms were nice, spacious and clean...I would however call housekeeping the minute you get in your room and ask for more pillows as they are very flat, you need 2 to make 1 and they run out quickly. Pool area was nicely maintained, the family pool was closed when we were there but the big pool was open and clean.

The front desk of the hotel is in an inconspicuous and small place in the Caesars Palace. There is a cigar bar next to it. The smog is filled and we don’t feel good with our children. With the 4-year-old Vain aircraft delay, check in at 11 o'clock in the evening, the hotel front desk said that we have to wait 15-20 minutes, because the hotel manager needs to go to our room to check whether the cleaning of the room has been completed. I was shocked when I heard it. Isn't this work done in the afternoon before the guests stay? It was close to the early morning! During the check-in period, other guests checked in and got the room card. I asked again, the indifference of the front desk indicated that the other party was staying in a superior suite. I was just a common room, and the attitude was very bad. I immediately called Ctrip, the front desk saw me call Ctrip, and then called the manager to urge. I asked the front desk to let the manager contact me. The front desk said that the manager could not go to the guest room. If you want to see the manager, he would be in the lobby. I said, please ask the manager to call me. After half an hour after entering the room, I did not receive a call from the manager. Instead, Ctrip made a phone call to follow up and said that the hotel had set up a ”free upgrade” for me. I said that I didn't see any upgrades. Later, Ctrip followed up. The hotel said that the room type was not upgraded but arranged a room with a better view. I am really huh, huh, because the curtains are the opposite room, the sense of sight is strong, it is impossible to open the curtains, do not mention any landscape. I took the initiative to call the front desk and ask for a manager. The customer service said that I would tell you something, and then exempted one night of taxes and fees. It is still a mediocrable attitude. I asked the manager to call to apologize. The other party said, ”You still have to find a manager to do what you want, I have already given you.” Throughout the process, I never mentioned asking for compensation. It was the other party’s initiative to waive the one-night tax, as if I contacted the manager to figure out their cheapness. I flew with the baby for 15 hours to the United States, showing him more than 40 US dollars in taxes and fees? ! The attitude is as bad as it seems to be ours. Later, the manager finally called, the background was very noisy, I don't know where he was calling. It’s a sigh of gas when I hear the manager’s phone call. The manager said, ”If you wait a little, we will give you a tax.” The implication is that I have gotten a little cheaper. The fault is not me, the compensation is also proposed by the hotel. Why can't I say sorry to the guests with kindness and sincerity? It is absolutely impossible to stay in this hotel again in the future.

Always a fun time at The Cromwell!!! A must visit at the bar with the video poker. Devon, Chris and the rest of the team (I'm sorry I didn't get your name) were amazing. They made sure we were taken care of and had fun conversations with everyone. It was awesome that I was able to have a Caesar made instead of a bloody mary! Other places I had asked and I got a confused look or a ”no”. We will be back!!!