Las Vegas Hilton at Resorts World

Nice, new and friendly. I love this place!! The staff ate nice. The facility is nice.

At first glance Resorts World is gorgeous and smells absolutely amazing. I’m not kidding when I say that I want this smell bottled up so I can spray it in my house. The lobby is gorgeous, although when we arrived it was packed and there were only two staff members checking in guests, so check-in took a while. However the front desk staff were really nice and very helpful. They gave us our keys and off to our rooms we went. Or we tried to, our first set of three keys did not work and there was no explanation on how the keys work-we found out from other guests who had complained about the keys being very difficult-we continued to have problems throughout our stay.  The rooms were beautiful but really small, not exactly how they advertise them online. The pictures make the rooms look huge-not the case when you walk inside. The bathroom amenities were gorgeous, however we had a leaky shower head which affected the pressure. One would ask, why didn’t you call the front desk? Well, to speak to anyone was at minimum a five minute wait on the phone. When you do get someone it takes FOREVER, if at all, to get items requested. One day we called down at 4:30 Pm for additional towels and cups. The front desk attendant told us the towels wouldn’t get to us until 5-6:30 pm due to a shift change. She also told us to wait around since they couldn’t drop the items off without us being there. So, we wait around in our hotel room until 6:30, no towels or cups. I called downstairs again and she apologized and said the items would be expedited. We waited around for another hour and still no towels. There was no follow up or anything.  The one place that was worth the money was Awana Spa. The customer service and care from the spa staff was world class. By far the BEST spa experience I have ever had. Duck was incredible and made sure our spa stay was everything we needed. They were a little behind so he offered us tea and gave us spa samples to ensure we were taken care of. My massage therapist was absolutely wonderful. But be careful, they up charged me for the oil used during the spa experience which wasn’t properly described to me. I would 100% come back to this spa. Again, prices are high but to me this one is worth it. Thank You to all the Awana staff members for outstanding customer service.  Hospitality is lacking in this hotel everywhere else. The day before we were scheduled to leave we called downstairs to ask for late checkout, a very standard hotel practice. They said we would need to call the next morning at 7:30am to figure out if we could do late check out. We called the next morning and the front desk agent said , “We don’t do that, no”. However, when going through the checkout on our in-room tv you can purchase a late check-out for $5 (I thought this was ridiculous. I travel a lot and have never heard of paying for an additional hour for late check-out). We decided to pay the $5. It wasn’t late enough so I needed to store my bags at the front desk. I went to concierge in the lobby and they told me I would need to go outside and around the corner to the bell desk. The bell desk was packed, and again only two people were working so it took a while. It also took time to pick up the bags on the way to the airport. It just seemed like everything was a hassle or the answer was always “no”.  Overall, we would give it a 3 out of 5. For being a fancy hotel it lacked hospitality and care for their patrons.

no complimentary water, no slipper, no dental kit, no room make up. All need to request each time

Beautiful and Clean! Friendly for the kids. Very convenient for the whole family!

Clean hotel, lots of good restaurants and the best spa!

Good location, nice hotel

Service its okay.Starbucks is expensive regular coffee is $7.

They refused to check me in despite I had paid in advance - my wallet was stolen - and they refused to help me . And refused to let me stay in thier hotel and were about to refund me and tell me to leave -

Nice amenities - they are using Byredo toiletries and newly renovated rooms. Clean and quiet. Only thing is checking in and out took a while.