My birthday trip to Palms Place in Las Vegas was far from what we hoped for. We were hit with unexpected fees, including a baffling $5 charge for food delivery to our room, due to a policy preventing delivery personnel from entering. Disappointingly, our room’s water turned brown on our last day, and the furniture, especially the sofa, was in terrible condition. Additionally, a security guard’s rudeness made our interactions unpleasant. On a positive note, the valet staff shone with exceptional service, offering a glimmer of the hospitality we anticipated.
Despite this, the rooms felt outdated, and under equipped contributing to our overall dissatisfaction. This experience has highlighted the importance of reading reviews thoroughly before booking. The mix of hidden fees, subpar room conditions, and certain unwelcoming staff interactions overshadowed the positives, making it difficult to recommend Palms Place for a special occasion like a birthday trip. Potential guests should tread carefully and consider other options for a truly enjoyable Las Vegas stay.
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